How to get care from your home during COVID-19
To lessen the risk of exposure to COVID-19 and to help health care providers prioritize care for those who need it most, use your phone, smartphone, or computer to access health care whenever possible. Most King County employee medical plans have free options for telehealth or virtual visits. If you need to go in-person, call your doctor first. If it’s an emergency, call 911.
Check the information below to learn how to access care through your health plan.
SmartCare (Kaiser Permanente)
Customer Service: 888-901-4636
- Hours: 8 a.m. – 8 p.m., 7 days per week
Ways to access care and advice:
- Telehealth visits: Kaiser offers care and advice without an in-person visit—including phone, email, and video. To access these telehealth options, call the advice number on your Kaiser membership card or go to Get Care and select “24/7 advice.”
- Care Chat: Members can instant message with a Kaiser Permanente care provider 24/7.
- Online visit: For common medical issues that don’t need a physical exam, such as a sore throat or allergies, you can go online and get a diagnosis and treatment plan, usually within two hours.
- Consulting Nurse: Members can call a nurse for care guidance and advice 24/7 at 800-297-6877.
- All Kaiser remote health options are available for no extra cost to members.
- Kaiser is waiving early prescription medication refill limits, so members with less than a 30-day supply on hand can obtain up to a 90-day supply (except controlled substances) at a Kaiser pharmacy. Learn more about getting extra medication to have on hand.
- Kaiser’s COVID-19 web page: Access regular updates and guidance.
Kaiser Permanente members can call the KP Mental Health Access Center at 888-287-2680, 8 a.m. – 5 p.m., Mon. – Fri., to schedule your first appointment.
KingCare or KingCare Select (Regence BlueShield)
Customer Service: 800-376-7926
- Hours: 5 a.m. – 8 p.m., Mon. – Fri., Sat. 8 a.m. – 4:30 p.m.
Ways to access care and advice:
- Telehealth visits: Doctor on Demand is waiving the $10 copay through May 31, so video visits are free and available 24/7. Download the Doctor on Demand app at your device’s app store, or visit Doctor on Demand from your computer. Go to Coronavirus: Preparation and Prevention for information and an assessment tool to prepare you in the case of exposure to the virus. Note: Doctor on Demand is available to the Regular and Transit ATU employee benefit groups.
- In addition, coverage has been expanded to cover other providers and services that can be appropriately rendered in a telehealth setting. Many in-network providers now offer telehealth options, including primary care; behavioral health; and physical, occupational, and speech therapists. Check with your provider.
- Regence Advice24: Members can call a nurse for care guidance and advice 24/7 at 800-267-6729.
- CVS Caremark is waiving early prescription medication refill limits on 30-day prescriptions for maintenance medications (except controlled substances) at any in-network pharmacy. For non-maintenance prescriptions, CVS will approve a one-time emergency refill for a 14-day supply. Learn more about getting extra medication to have on hand.
- Regence’s COVID-19 web page: Access regular updates and guidance.
You can access free mental health visits with a licensed mental health provider through May 31 using Dr. on Demand (see instructions above). As always, you also can access the Regence network of mental health providers through your regular medical plan benefits.
EAP and Making Life Easier is here for you
If you are stressed, need help with childcare or eldercare, or just want to talk to someone, the Employee Assistance Program and Making Life Easier (login: King County) can be helpful. Both resources are free and confidential. Making Life Easier is available to employees’ family members too.