Customer Care Team poised to improve customer service 

Crossposted from DES Express 

Walt Lowry was hired last fall to lead the Facilities Management Division’s Customer Care Team and improve its processes. Now fully staffed, the team juggles dozens of work orders daily, while developing process improvement strategies. 

“There’s never a dull moment in Facilities,” Lowry cracks. “All of our buildings are old. They’re handing out work orders like they’re playing cards. We deal with moves, clogged toilets, dead batteries, flags, leaks, broken windows, elevator issues and inspections, and anything else staff can think about for building needs. 

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