Dear colleagues,

On Thursday afternoon, I joined several King County employees and leaders at East Base to celebrate Lisa Nault—Metro’s 2022 Bus Operator of the Year.  

Metro awards Bus Operator of the Year annually to individuals who personify excellence, safety, and customer service. I have been fortunate to be part of these celebrations for many years and am honored to be able to recognize Lisa with this award for the first time as Metro’s General Manager. Our operators are the finest in the nation and no one embodies this more than Lisa. She was chosen by her peers for this award, voted on by 84 fellow Operators of the Month as the “best of the best.” Below are a few accolades Lisa has received.

“Lisa’s kindness, leadership and commitment to her peers and the Metro community make her deserving of this honor. We are all proud of this accomplishment she has achieved.” – Metro Base Chief Kerrie Bouie

“Lisa’s commitment to safety and reliable service day in and day out is unparalleled. Her excellence is a wonderful example of the public service provided by King County, placing our residents at the forefront of all that we do, and delivering a world-class mobility network.” – King County Executive Dow Constantine.

“[Lisa] was extremely professional and showed exceptional care while driving, making extra effort to avoid sudden changes in speed or direction—despite very heavy and erratic traffic that [could have] made the trip more difficult for the standing passengers.” – Metro rider

Born in Seattle, Lisa started at Metro in 1992 as a part-time operator before transitioning to full-time in 1997. Since then, Lisa has earned several Safe Driver Awards and many customer commendations and has been actively involved with ATU Local 587 for 30 years. Lisa has a degree in business administration from Bellevue College and is active in the Seattle-area Native American, Alaskan Native, and Filipino communities. Lisa has a daughter, a granddaughter, and many nieces and nephews. In her free time, she enjoys the outdoors, cooking, baking, attending pow-wows, and spending time with her family.

As Operator of the Year, Lisa received a plaque, jacket patch, bus ring, reserved parking and interior bus and shelter cards announcing her achievements to all Metro riders. When asked if she had any advice for other operators, Lisa shared, “Drive one block at a time.”

Lisa’s excellence shines through all that she does. I am so proud she chose Metro for her career. Please join me in congratulating Lisa Nault, our 2022 Metro Operator of the Year!

Thank you for everything you do,

Michelle Allison
General Manager