National Customer Service Week is Oct. 2-6 and an opportunity to recognize the hundreds of employees at King County who serve and support customers on a daily basis. “We focus on the customer” is one of the County’s core values. To standardize the customer service approach at King County, a new Customer Service Playbook offers guidance and tips for employees who support customers, both internal and external. Employees who want to further develop their customer service skills are encouraged to take the Customer Service Fundamentals training in NEOGOV.

Providing exemplary customer service is what we aspire to at King County. It’s what we must do to make King County a welcoming community where every person can thrive. Thanks to our customer-facing employees who are helping create a customer-centric culture at King County.