Crossposted from the DES Express  

The Facilities Management Division welcomed the Customer Experience Section (CES) to their division last month. This new group oversees customer-facing services: the Customer Care Team (CCT), Print Shop, ID Access, Chinook 13 Program, and the Parking Program. From day one, CES has been dedicated to discovering ways they can improve the customer service their partners receive.

“What initially attracted me to this role was the opportunity to engage in process development within a new team structure that focuses on the experience of all those involved,” said Shannon Bradley, the new Customer Experience Section Manager. “As I’ve gotten to know my team and the customers we serve, I’m excited about what we can do here. I look forward to working with my team to establish efficient structures and processes to provide a positive and consistent experience for our customers.” Read more.