Five Questions with Lisa Hillman, IT Service Delivery Manager, KCIT

Lisa Hillman1. What was your first role at King County? Public Health MIS Desktop Manager. I came to King County in June 2003 as a contract employee to temporarily backfill a departing MIS IT desktop manager (PCSA Manager) plus kick-start the Windows 98 to XP migration. Never working in public service, I didn’t plan on staying with the County beyond the contracted 910 hours however; I was instantly attracted to the mission, the people and the potential to make a difference.

2. What do you do as an IT SDM? It’s fun, diverse and an action packed role. I support Public Health, and often times other County departments, by guiding and delivering innovative IT services through a standardized and unified approach. I get to work closely with project teams, align strategy and security with daily operations – as well as work on increasing our web services, reporting, analytics, and metrics. Technology is a rapidly expanding area of opportunity and I strive to remove barriers for our technical and business teams while supplying the right tools to meet needs. Now that KCIT has a proven and effective service model and catalog, the role of the IT Service Delivery Manager(s) is even more important in the partnership with our customers on the delivery of IT.

3. What do you like most about your job? The people! Never have I seen a workforce with as much passion, commitment and desire to serve, as those here at King County.

4. What is the biggest challenge in your job? Making time for strategic planning.  Often times I find myself caught up in daily operational activities. One of my goals is to remember to “zoom out” and remind myself and our teams, what the end result is expected to be (or can be). KCIT is working toward a more strategic organizational model, and I look forward to the future and potential this model will bring for our IT service teams, and specifically in my role as an IT SDM.

5. What is one of your top priorities for the remainder of 2014? The Health Information Technology Improvement Project (HIT) for Public Health is actively implementing an Electronic Health Record system called OCHIN in their clinics. As a steering member and partial sponsor for this project, I am committed to the success of this project but also excited to be part of solution that leverages modern solutions, reduces paper and strives to improve health care outcomes for our patients. No longer will patients need wonder if their paper medical records transferred or faxed between clinics, or in some cases reconstruct their entire medical history. With this project one of the great outcomes is records are accessible from any PH clinic and eventually can easily be shared with other medical providers!