Wastewater Treatment Division (WTD) received a phone call from an elderly woman letting WTD know she appreciated getting help from an employee last week. She was in the Elliott West Combined Sewer Overflow (CSO) facility area and wanted to go to the Cancer Care Alliance in the Eastlake area of Seattle. She was lost. One of WTD’s Facilities Inspection and Conveyance staff took out his map, showed her an easy route and reprogrammed her GPS unit as a backup. She said that he was helpful and that he “saved the day.”
Kudos to this employee for going the extra mile to ensure excellent customer service!