Crossposted from Expanding the Narrative

I don’t work directly with the public. My customers are people who work in local government. I serve public servants – and it brings me joy and satisfaction.

I’m a Lean consultant. That means I facilitate workshops where people get to step back from their work, name the good they create, figure out ways to measure a product that are meaningful to them, and improve the work itself.

Not long ago, I worked with a team to map their process. When asked, “What is the first thing you do when you start to archive these projects,” the response was “freak out!”

That is not a good place to be.

Read more at Expanding the Narrative