Life on the line: Meet a voice of 911

Crossposted from Public Health Insider 

For National Emergency Medical Services (EMS) week (May 21 – 27), we’re honoring the local heroes that make up our EMS/Medic One system in King County. Each day, we’ll be sharing a unique perspective on saving lives from the people doing this work every day.

Today, the spotlight is on Emergency Medical Dispatch. Dispatchers are the first point of contact with the public, asking medically-based questions to determine the appropriate level of care to be sent, providing instructions and even guiding callers through providing life-saving steps, such as CPR and using a defibrillator, until the Medic One/EMS providers arrive.

To understand this work better, we sat down with Jessica Cannon, dispatcher at the North East King County Regional Public Safety Communication Agency, known as NORCOM.  Jessica has been a dispatcher for 11 years, starting in Bellingham and later moving to NORCOM, where she was recently recognized for her exemplary work during an especially difficult and complex call.

Read more at Public Health Insider