Most people’s worst days were Michelle Lorraine’s every day for nearly 14 years as a police dispatcher for the Greater Seattle area. When people reached a crisis moment and dialed 911 for an emergency, it was Michelle who answered the phone calls and determined the appropriate course of action.
“You can go from an active police incident with a shooting, to your next call being someone who is calling in with a parking complaint or because the neighbor’s dog pooped in their yard. Whatever the call is, it’s a vital emergency to the person calling, and you have to maintain your professionalism at all times,” Michelle says.
She’s handled suicide and domestic violence calls which spike over the holidays, and she says calls where children are victims can be emotional to handle, but Michelle has never lost her composure on the job.
Read more at the King County Prosecuting Attorney’s Office Facebook