Kudos! Resident praises employee for excellent customer service and community impact 

The following is a letter from a King County resident giving Kudos to Rita Bellitto, Cable Administrator in the Office of Cable Communications, which helps cable TV subscribers who live in unincorporated King County.

Late last year I learned of the existence of and contacted the KC Office of Cable Communications. I spoke with Ms. Rita Bellitto, Cable Administrator. She was fantastic. She took the time to explain what would be involved to have cable services delivered to my neighborhood in Fall City, which is rural and has underground utilities. After almost a decade of my contacting the wrong people at Comcast, Ms. Bellitto introduced to the appropriate people at Comcast and she stayed in touch and was available whenever we requested her help. Once introduced, Comcast was spectacular. 

By working with Comcast and my neighbors, who shared in the cost of installation, thousands of feet of buried and aerial cable have been placed. As of a week ago, eleven houses now have access to high speed internet where less than 1mbps was previously available. Another twenty neighbors are now working to build off the new infrastructure in place. Like many rural areas, my neighborhood has wide economic diversity, from horse estates to old mobile homes. Access to internet has increased our property values (about 7% according to a June 30, 2015 Wall Street Journal article), has increased the number of days several of us will work from home rather than individually commute to downtown Seattle, and has given my neighbors a cause to rally around. 

All of this happened because there is a KC Office of Cable Communications and because Ms. Bellitto does her job so well. It is a pleasure to be a citizen of King County. 

Kudos to Rita Bellitto and the entire Office of Cable Communications for modeling excellent public service and going above and beyond to meet customer needs!