Employee is proud to provide excellent customer service to King County residents 

Pictured: From left, author Jimmy’a Carter and Teesha Bailey.

By Jimmy’a (jih-MY-uh) Carter, a summer intern for the Executive’s Office Customer Service team. Jimmy’a, a 16 year old who will be a junior this fall at West Auburn High School, plans to attend a four-year college and get a degree in youth counseling. She joins us from the Bridge to Prosperity mentoring program.

What do a fancy clothing store and King County have in common? For Teesha Bailey, serving store customers helped her transition to serving county customers. She currently works as a Confidential Secretary with the Department of Community and Human Services (DCHS) for Director Adrienne Quinn.

But two years ago, she was working at Neiman Marcus as a customer service representative for high-end customers: answering their questions, resolving complaints, handling sales and billing issues, and answering switchboard calls.

It kept her busy, but she really wanted a job where she could make the community better in a department that fit her need to help people. That’s why she had always wanted to work for the county, and because she had family and friends there who liked their jobs. They suggested that she apply.

She got the job, and now she supports DCHS and all of its divisions with administrative work on big projects like the Veterans and Human Services Levy and Best Start for Kids. They are also working with schools to try to help children who have made mistakes by showing them what they’ve done wrong and how to make better choices, instead of putting them in detention. Teesha also helps to support the Executive Office when they have issues that connect to DCHS.

She said she likes being an advocate for the community in government, and working to create more equity in King County so that everyone is treated the same, gets paid the same wage, and gets the same opportunities, no matter their skin color, culture, or background.

What stands out to me most about Teesha Bailey’s work is how she wants to help people and children who may not have been treated fairly, by connecting them with programs to improve their lives. She believes her persistence is what got her here today and she loves her work and would not change a thing, except to have opportunities to do even more to help the community.

Teesha has come a long way from selling fancy clothes, but she’s still committed to providing great service to her new customers in King County.