In this three-day training, instructor Lenny Borer will address communication and problem-solving skills with the public and with co-workers. This class covers skills for effective listening, speaking, dealing with conflicts and with defensive behavior. Participants will learn how to name and demonstrate seven active listening skills, five assertive verbal skills, the five steps to deal with defensive behavior, and identify the differences between aggressive and assertive behavior, as well as list the seven steps in the problem solving process. 

• Tuesday, June 30, Wednesday, July 1, and Thursday, July 2, from 9 – 11:30 a.m. Register here. Participants must attend all three days.  

The webinar is $65 and space is limited. For more information, contact the Learning and Development Team at KCTraining@kingcounty.gov or visit www.kingcounty.gov/learning.