The IT Helpdesk homepage (Cherwell) now offers a “Known Issues” section that lists non-urgent issues impacting employees. The next time you experience a tech issue, quickly scan the Known Issues list to see if the problem has already been reported. If so, you can click the “View Knowledge Article” link to learn more about any available workarounds. A handy “This Affects Me Too” button automatically generates a pre-filled Helpdesk ticket that quickly routes your ticket directly to the technicians working on the issue.

This new feature is designed to streamline your ticket submissions, and provide instant access to helpful workarounds. Visit the IT Helpdesk to see the new Known Issues window – now live!