Updated Feb. 8, 2024

For assistance with minor tech issues, Executive Branch employees may visit the new IT Helpdesk Walk-Up Window at King Street Center. Unlike other Helpdesk locations, you can visit the IT Window without an appointment every Mon. – Thur. from 8:30 a.m. to 2 p.m. (except for holidays). KCIT’s expert staff can help with quick fixes such as password resets, audio issues, or battery problems. You can also replace basic equipment like a faulty headset, charging cable, keyboard, or mouse by simply exchanging it at the IT Window.

King Street Center is easily accessible by many convenient transit routes, or take advantage of free valet parking in the King Street Garage for up to one hour. The IT Window is located on the 2^nd floor, across the hall from the public Customer Service area. Swipe your badge to enter the doors marked “Employee Access Only – King County Information Technology.”

Launched in 2023, the IT Window is intended for quick fixes only. For services such as undiagnosed computer issues or laptop exchanges, please submit a Helpdesk Ticket.