Guidance for Workforce, Operations, and Customer Service Recovery

Dear employee:

These unprecedented times have challenged us in ways we never imagined. Throughout, you have demonstrated unfailing commitment to our community and personal and professional resilience in the face of massive change. You have proven time and again your expertise and dedication to public service, inspiring the country to follow your lead and inspiring me daily with your efforts.

We have a True North guiding vision to make King County a welcoming community where every person can thrive. Our value of Racial Justice is foundational and will guide us in all that we do. We are the sole provider of many services that are the bedrock of a healthy community. The restoration of services that had to be modified or curtailed during the emergency is a milestone in our recovery and a mark of the return of stability to our community.

This milestone requires that some employees return to the worksite. This is both a moment of celebration to have reached this milestone in our recovery, and a moment that may cause some fear and anxiety. The health, safety, and emotional security of our employees and customers is our highest priority. The purpose of this “Guidance for Workforce, Operations, and Customer Service Recovery” is to provide the information and resources you need to do your work more safely.

The guidance in this resource was developed based on:

  • What we heard are your greatest concerns. We conducted a random sample survey of over 2,000 County employees and listening sessions with frontline workers and Affinity Groups. We heard about your fears and hopes for returning to the worksite, and developed this guidance to make your work safer, while allowing you to perform your essential work.
  • The latest research on the most effective ways to stop the transmission of COVID-19. We consulted our own public health experts along with national leaders in disease transmission on guidelines that take into account the most up-to-date knowledge of stopping the spread of COVID-19.
  • Best practices from around the world and across all industries. We learned from those who are slightly ahead of us in their recovery efforts about what works best and adapted it for our worksites.

This guide will be updated as we continue to listen, learn, and adapt to ensure that staff, the public, and volunteers can conduct business more safely.

Additionally, to complement this guide, some operations will require more specific safety measures.

Right now, our purpose as public servants is vastly meaningful and impactful. I am deeply grateful for your ongoing dedication to public service, and I am proud to be in this recovery effort with you.

Sending you my best, (virtually) –

Whitney Abrams,
Chief People Officer

Consider donating to the Emergency Leave Program 

The Emergency Leave Donation Program was developed so that King County employees who have been affected by COVID-19 can request donated leave. When the program debuted, many employees generously donated personal leave to support their colleagues. Now, the program is asking employees to again consider donating personal leave to the program, as the paid leave available is running low. 

Employees interested in supporting colleagues affected by COVID-19 can donate accrued sick and vacation leave in two different ways: 

For more information about supporting one another through the Emergency Leave Donation Program, visit the webpage here. See the FAQ information on how to mail or interoffice mail any completed forms. 

If you’re living with a long-term health condition, these free programs can improve your quality of life 

We know that for many people, daily life looks a little different right now. As we continue to adapt, it’s more important than ever to take care of ourselves — especially if you’re living with  a long-term health condition. According to the Centers for Disease Control and Prevention, 6 in 10 adults in the United States have a long-term health condition (also known as an “ongoing condition” or a “chronic disease”). Doctors generally define long-term health conditions as lasting three or more months, and many don’t have cures. Diabetes, cancer, heart disease, and asthma are a few common examples. 

If you have a long-term health condition, you already know how it can affect your body. Ordinary things like going to work, running errands, taking care of your house, and even spending time with friends and family can be challenging or painful. They can also take a toll on your mental and emotional well-being. Frequent doctor’s appointments and the cost of treatment may cause extra stress. An activity you used to enjoy might drain your energy. And the uncertainty of your health can make you feel irritable or sad, which can affect your relationships 

For many people with long-term health conditions, small lifestyle changes can result in big improvements. If you’re not sure how to get started, Kaiser Permanente’s Living Well programs can help. These programs are free to employees and dependents. Visit the Balanced You blog for more information. 

A call to #RecreateResponsibly guides reopening of King County’s parks and trails, and encourages ways to enjoy the outdoors safely

King County moved into Phase 2 of the state’s Safe Start plan on June 19. For the Parks Division of the Department of Natural Resources and Parks (DNRP), going through these phases has meant taking steps to encourage new habits while re-opening its parks and trails following the COVID-19 closures. As it re-opens, King County Parks has put several measures in place, including on-site signs, recreation policies, and operational adjustments. Parks is also part of the Recreate Responsibly Coalition, a statewide group that has come together during the pandemic to educate the public about the new rules of recreating during the coronavirus.

Frana Milan, who has been with King County since 2007 and currently supervises Parks’ Communications Team, shared about this work and the efforts to keep all County residents safe when enjoying the outdoors. “Our role has been to help make sense of what is happening, and how these different COVID-19 guidelines handed down by the State affect activities in parks and on trails,” she said.

Parks has been dealing with COVID-related issues since February, but made the tough decision on March 25 to suspend or postpone all events. They also closed all parks, trails, restrooms, trailheads, and indoor facilities at that time to align with the Governor’s “Stay Home, Stay Healthy” order.

She explains that as the pandemic has evolved, public health guidance started adjusting, so that in the beginning of May, the division was able to re-open some parts of its system.

“We tried to communicate certain measures a person should take when going to a park or trail to walk around,” Frana said. “There are ways to recreate responsibly in this time of COVID-19.”

“When the stay-at-home order was put in place, the directive was to stay at home and keep your exercise and outdoor activities close to home, but this highlighted some of the deficiencies we struggle with every day. What if you live in an area where you don’t have access to parks and trails?” Frana said. “These challenges are things we need to tackle today and in the future as a parks agency.”

It was during this time, when land managers across the state were struggling to communicate about the effects of the pandemic on recreation, that a great opportunity came about. Community partner organizations and land managers like Parks came together with outdoor retailer REI in a coalition, titled Recreate Responsibly, to deliver accurate, safe messaging about the new realities of enjoying the outdoors in the time of COVID-19. This guidance was developed and released to the public in time for Memorial Day weekend, allowing all of the groups in the coalition to push out a single, strong message.

“The coalition includes all of the organizations and agencies that represent key constituencies in the outdoor recreation world,” said Frana. “Lots of people have been involved in that work, and it has mobilized quickly to clarify and reinforce these new ways of recreating.”

The seven main points of the Recreate Responsibly Coalition are below. Consider saving the image for future reference.

  1. Know Before You Go: Check the status of the place you want to visit. If it is closed, don’t go. If it’s crowded, have a back-up plan.
  2. Plan Ahead: Prepare for facilities to be closed, pack a lunch and bring essentials like hand sanitizer and a face covering.
  3. Explore Locally: Limit long distance travel and make use of local parks, trails, and public spaces. Be mindful of your impact on the communities you visit.
  4. Practice Physical Distancing: Keep your group size small. Be prepared to cover your nose and mouth and give others space. If you are sick, stay home.
  5. Play It Safe: Slow down and choose lower-risk activities to reduce your risk of injury. Search and rescue operations and health care resources are both strained.
  6. Leave No Trace: Respect public lands and water, as well as Native and local communities. Take all your garbage with you.
  7. Build an Inclusive Outdoors: Be an active part of making the outdoors safe and welcoming for all identities and abilities.

Frana notes that it can be a challenge to reinforce these new guidelines, but it is important for the public to abide by these tips. This is especially important right now, since Parks is balancing a limited workforce capacity and new, additional safety protocols while trying to ramp up for the busy season. Parks usually hires seasonal employees starting in March. Not only was seasonal hiring delayed this year, but the division can only bring on a fraction of its normal seasonal staff due to COVID.

“We are hoping to change people’s habits, but it can be a struggle. We simply have to continue reminding people that things are different,” Frana said. “There are a variety of land management agencies, like our own, that are in similar situations with lower levels of seasonal staff, so we are unable to do tasks, like mow the grass, at the same frequency.”

“We are asking people to be aware of this, and when they are enjoying the outdoors, to only bring what they need, not expect everything to be open, and take their garbage with them. And remember that only small gatherings are permitted at this time – if a large group drops in to use a picnic shelter, for example, it creates a challenge for our employees. They can’t do their job taking care of that area of the park if physical distancing can’t be maintained.”

Closed parks reinforced for many the importance of access to nature and the benefits of public lands. It also emphasized the essential nature of this work, and Parks employees as essential workers.

“During the stay-at-home order, our staff continued to take care of lands in our stewardship, making sure our parks and trails would be ready when people could start enjoying them again,” Frana said.

As Parks turns the dial on re-opening its facilities, it will continue to rely on the public to do their part to recreate responsibly. Frana adds how residents can get involved, “People can use our SeeClickFix app to report an issue in our parks or trails. During this time, the tool is a way for share if there is crowding or congestion going on,” Frana said.

To learn more about the Recreate Responsibly Coalition, visit www.recreateresponsibly.org. To learn more about what’s open and how Parks is responding to the pandemic, visit Parks’ COVID-19 response page.

Fireworks safety in a pandemic 

Pictured: Last year’s fireworks show over the Space Needle.

Every year in the U.S., about 9,000 people are injured using fireworks at home, according to the U.S. Consumer Product Safety Commission (CPSC). Most of these injuries take place around the July Fourth holiday. This year, we have been dealing with the dual pandemics of COVID and racial injustice. Most public fireworks displays have been cancelled. If you decide to use consumer fireworks, please do so with caution and follow local rules and regulations. In addition, remember that social distancing, wearing a face covering and hand-washing are still very important.

  • Fireworks are banned in many cities
  • Fireworks purchased from approved firework stands are only allowed to be discharged in unincorporated King County on July 4, and they should be sold only by reliable Washington State- and King County Fire Marshal-licensed retailers
  • Fireworks not purchased from a state-licensed fireworks retailors are not approved to be discharged in unincorporated King County. They may be considered explosive material.
  • Fireworks are not allowed in King County Parks, per King County Code.

If you choose to discharge fireworks on the 4th follow these rules and safety tips: 

  • You must be at least 16 years old, with photo identification, to purchase fireworks.
  • Always have a responsible adult light all fireworks.
  • Have a garden hose or a fire extinguisher handy.
  • Use fireworks outdoors only—away from buildings, houses with wood exteriors, trees, and dry fields.
  • Avoid aerial fireworks.
  • Light one item at a time, move away quickly, and have everyone keep a safe distance.
  • If a device does not light or fire, an adult should wait at least five minutes before approaching it.
  • Soak used fireworks in water before disposing of them.
  • Keep pets safe. Use eye protection. Clean up all debris. (Regional Animal Services of King County provides information about fireworks safety for pets)
  • If it has a stick or fins and it goes up, or if it explodes, it is illegal in Washington State.

Routine dental care again allowed 

Dentists began seeing patients for routine visits again on May 19. Prior to reopening, dental offices have implemented new protocols, including additional Personal Protective Equipment (PPE), to further protect the health and safety of you and your family members. 

Some employees have reported that their dentists are charging them for the additional PPE needed to prevent the transmission of COVID 19. Delta Dental is now paying dentists an additional amount for each visit to cover the cost of PPE. Covered members are not required to pay any additional charges for PPE. Delta Dental contracts with network dentists do not allow for dentists to charge members anything additional for supplies. 

You may wish to check with your dentist before your next dental appointment to see if they are going to charge you an extra fee for PPE. You can share the information above with your dentist, but if your dentist insists on charging you extra for PPE, you are not obligated to pay it. 

As a reminder, the dental plans for those in the Regular and Transit ATU 587 employee benefit groups covers preventive and diagnostic services at 100% with no deductible. That includes cleanings, exams, and x-rays, plus sealants and fluoride for children through age 18.  

If you have questions about your dental benefits, please contact the Benefits Team at 206-684-1556 or KC Benefits. 

Featured Job: COVID Homeless Testing Program Manager (Project / Program Manager III) 

Salary: $87,640.80 – $111,089.89 Annually 

Location: Seattle, WA 

Job Type: Special Duty Assignment or Term Limited Temp (TLT) 

Department: DPH – Public Health 

Job Number: 2020NH11771 

Division: Community Health Services 

Closing: 7/8/2020 11:59 PM Pacific 

Learn more about this position or view all available positions. 

COVID-19 update: Increased ridership, restored trips, required masks and face coverings 

Crossposted from Metro Matters 

Ridership on King County Metro has increased in recent weeks as more people choose to ride public transportation and the state allows more activities under its “Safe Start” plan. Metro continues to require masks or face coverings be worn on transit. Buses currently have reduced passenger limits to support social distancing and limit the spread of COVID-19. 

Metro analyzed preliminary extrapolations to create an unofficial estimate of weekly ridership, which remains lower compared to a year ago but shows early signs of recovery. 

Read more. 

July and August Mindfulness Class Schedule now available 

As we continue to maneuver through this very difficult time in our society, it is important that we manage our mental health and stress levels. Balanced You heard from employees that mindfulness classes have helped alleviate some of the anxiety many are experiencing, so we are continuing to provide these classes through August. 

What is mindfulness?  

Mindfulness is a practice that uses breath work, visualization, and other skills to support you in reducing stress at work and at home. Mindfulness techniques are especially useful now, as we move through the uncertainty of the political climate and coronavirus pandemic. 

Balanced You continues to partner with Mindfulness Northwest to offer free mindfulness classes and workshops to King County employees, via both employee-specific and community classes. In alignment with social distancing recommendations, all in-person classes have temporarily shifted to online platforms. Visit the Balanced You blog for a class calendar, registration links, and more information. 

Road to Retirement classes offered online, July 8, multiple times 

Are you planning to retire in the next six months? In honor of National Retirement Planning Month and to better fit your schedule, the Road to Retirement class will be offered online at four different times on Wednesday, July 8, being offered at 7 a.m., 10 a.m., 2 p.m., and 7 p.m. 

Join your Retirement Team for this informative 90-minute online class. We’ll discuss procedures and forms, medical coverage options, and pension plans—so you’ll be on a smooth road toward a happy retirement. 

Please register for a session that works best for you. You will then receive a separate email with a Zoom link for the class you selected. To learn more before the class, go the Retirement page and read the Retirement Guide. For more information, contact KC Orientations or Carmen Johnson, retirement navigator. Please note, attendance is strictly voluntary, on your own time, and non-work related.