This a.m. bus rider loves how her KC Metro bus driver is always ready to help her start the day with smile and a kind word. Kudos to this driver for making her riders feel safe and happy on their morning commute!

A recent bus rider had nothing but love for her driver. Kudos to this King County Metro bus driver for making riders feel at home and showing kindness even in difficult or stressful situations!

Linda Nelsen in the Department of Executive Services Finance and Business Operations Division recently received “Customer Service Hero” recognition for going above and beyond in providing excellent customer service to County Customers. Linda exemplifies our commitment to providing proactive, “no wrong door” service to customers. As a Business and Finance Officer in Treasury Operations, Linda works to provide great service day in and day out to customers. But recently, a customer wrote about the extraordinary help Linda provided with challenges he had after purchasing an historic cabin from the federal government on… Read More

A recent regular rider on the water taxi shared praise for what the water taxi has done for her commute and her stress levels. “I became a regular rider on the West Seattle-downtown morning ferry a couple of months ago. It’s been a great experience and has lowered my stress level WAY down (now that I’m not driving to work). I absolutely love my commute now!” The same passenger also shared a story about how the staff rescued a baby bird, and what a great job the staff do overall. “Some of us passengers noticed… Read More

A recent Metro bus rider shared her appreciation for a driver who helped a passenger from another route find his wallet. “Kudos to the bus driver on route 271! I was on the bus this morning and a passenger from another 271 got on the bus, and asked the driver for help. The passenger had dropped his wallet on the other 271 bus. The driver was super helpful to this passenger, and I believe they found the wallet pretty quickly after a phone call or two. Great way to start the day!”

This bus rider appreciates her driver for always having a cheerful morning message for her riders, and welcoming them at the start of their commute. Kudos to this Metro driver for her upbeat, positive early morning attitude!

Crossposted from the DES Express blog King County employees are some of the best anywhere in the country. When you have such a deep pool of talent, sometimes other organizations take a dip in that pool, calling on King County staff to them develop and grow. E-911 Program Manager Marlys Davis is the latest to be called up to help out. Marlys has been tapped to apply her skills to assist the Washington State E-911 Coordinator’s Office (SECO). Through an Executive Loan program, Davis will work in SECO through 2016 to lend… Read More

This Metro driver went the extra mile to help riders with questions and directions. Kudos to this driver and others who continue to provide excellent customer service!

This bus rider appreciated the cheerful disposition and sense of humor shown by his driver on a quiet, sleepy morning. Kudos to this driver for ensuring riders get to work in happy, positive mood!