First survey of ORCA LIFT users confirms high satisfaction, more bus trips taken
Crossposted from Metro Matters
More than a year after the launch of the ORCA LIFT reduced fare program, customers tell us they love their card. Now we have the data to support that feedback.
We’ve just wrapped up our first survey of more than 400 ORCA LIFT customers, and the results show a 95 percent satisfaction rate. In fact, more than half of those participating in the program are first time ORCA users; 44 percent say they are taking more trips on Metro and Sound Transit Link Light Rail since receiving their ORCA LIFT card. That tells us this innovative program is accomplishing what it set out to do – provide an affordable travel option for county residents struggling to make ends meet.
Our nationally recognized ORCA LIFT program is approaching 30,000 users.