This appreciative parent submitted a commendation for Bonita Johnson, a King County Metro driver who went the extra mile to make sure all her passengers, including this young man, got home safe. This parent says:
Hello, I am writing to let you know about the excellent customer service my son and I received by one of your drivers. My 12 year old missed his stop and became lost. The driver let him use her phone and when she got to the end of the bus line kept him with her and brought him back to his stop. She went above and beyond the call of duty and it was a relief to know he was in good hands.
Kudos to Bonita for waiting with this boy to be sure he was safe and sound!