On March 1, KCIT relaunches a newly reorganized support group that will provide faster call handling and higher rates of handling things during your call. The new team will have 34 technical staff (up from the current 14) and will include ALL members of the current IT Service Center in addition to field staff from various teams. This will provide greater breadth of knowledge across the team and provide sufficient resources to handle spikes in demand due to outages or other unique events. Customer Support Services technicians will be able to transfer calls to subject matter experts to increase “first call resolution”. We hope you will notice a difference as we work to deliver continuous improvement in IT.
Customer Support Services, taking IT support to the next level