On April 3, the Facilities Management Division (FMD) went live with the new Customer Care Services to provide a single point of contact for service requests for all FMD Lines of Business. Customer Care Services will ensure the request is responded to by the appropriate FMD representative and will be able to provide updates on projects or outstanding items.
Employees are encouraged to contact FMD Customer Care Services at 206-477-9400 or Customercareservices.firstname.lastname@example.org for assistance with changes to a workplace, maintenance requests, additional space needs, keys and a work authorization or order. Hours of operation are Monday through Friday from 8 a.m. to 4:30 p.m. More information about this new service can be found here.
Please note, employees are still to call the Security Emergency Dispatch Center for security emergencies at 206-296-5000.