Metro is taking action to address cost, quality, and equity in Access paratransit 

Crossposted from Metro Matters

By Chris O’Claire, Metro Transit Assistant General Manager, and Priscilla Vargas, Managing Director of Paratransit and Rideshare Operations

Metro Transit is committed to continuing to improve the Access paratransit service we provide to qualifying riders who cannot ride fixed-route bus service. The King County Auditor’s Office has presented the findings of a performance audit of Access Transportation to the King County Council. Metro concurs with the recommendations of the audit and is moving forward to address each of them.

The audit results echo feedback Metro staff solicited and received from customers over the last year, even as Metro worked collaboratively with the auditor. Metro listened to public feedback from customers, caregivers, stakeholders, and a community advisory group. Together, this feedback identified areas of improvement that Metro used to inform current and future service improvements.

Read more at Metro Matters