Training Spotlight: Conflict Awareness and Introduction to Mindfulness
Conflict Awareness, Jan. 25: We all encounter difficult people. Whether you are a supervisor, a customer service professional, or have a challenging co-worker, it’s important to know how to rise above your initial emotional reaction and turn negative situations into positive outcomes. Topics include understanding why we label people as difficult, types of difficult people, tools and techniques for resolving issues, coping strategies for dealing with the effects of difficult people, and conflict management strategies. Read more and register.
Introduction to Mindfulness, Feb. 14: In this workshop we will review the various aspects of mindfulness practice, the ways mindfulness can help reduce stress, reactivity and burnout, and the science that supports the practices. The workshop includes hands-on learning of several simple but effective mindfulness practices that participants can put to use in their lives right away. Read more and register.