Training Spotlight: Conflict Awareness in the Workplace and Introduction to Organizational Performance Measurement

Conflict Awareness in the Workplace, April 18: We all encounter difficult people. Whether you are a supervisor, a customer service professional, or have a challenging co-worker, it’s important to know how to rise above your initial emotional reaction and turn negative situations into positive outcomes. Topics include understanding why we label people as difficult, types of difficult people, tools and techniques for resolving issues, coping strategies for dealing with the effects of difficult people, and conflict management strategies. Register and learn more.

Introduction to Organizational Performance Measurement, May 8: Have you ever struggled to create measures for your program? Do you ever find yourself getting lost in the sea of measurement jargon? Do you ever wonder why we even measure organizational performance? If you find yourself answering “yes” to any of these questions and have a desire to improve your skills and knowledge of organizational performance measurement, this course is for you. This introductory course is for participants who want to gain a practical understanding of organizational performance measurement. Register and learn more.

View more training and development opportunities at www.kingcounty.gov/learning.