New IT Helpdesk portal offers convenient, user-friendly experience starting April 22

King County’s IT Helpdesk portal (Cherwell) is getting a new look and added features starting April 22. These changes are based on feedback provided by employees. The new IT Helpdesk portal provides a more intuitive, user-friendly experience, including:

  • A handy search tool at the top of the page to quickly find self-help “Knowledge Articles” that answer basic questions
  • A more prominent “Major Incidents” alerts for unplanned outages impacting King County systems
  • A new “Conference Room Equipment” button for onsite AV support

The IT Helpdesk will be unavailable on Friday, April 22 from 6 to 9 p.m. during implementation of these changes. Going forward, employees’ login experience will remain the same; any open tickets will be immediately visible in the new Helpdesk portal.