Office of Risk Management Services aims to improve customer service with gender identity policy

Cross-posted from Executive Services Express

The Office of Risk Management Services (ORMS) continues to develop a policy to handle customer service regarding gender identity.

“Customers, claimants, and other individuals with whom ORMS interacts have the right to be addressed by the name and pronouns that correspond to their gender identity,” said Sean Catanese, Program Manager. “This policy and its procedures ensure respectful customer service and clear communication.” Read more.