KCIT and Amazon are now piloting an exciting new automated chatbot option that lets you quickly and easily manage your IT Helpdesk tickets – without waiting to speak with a live technician.

Watch this 5-minute video to see how Executive Branch employees can ask the chatbot to check the status of their open tickets, close a ticket, request a priority escalation, add a note for the technician, or transfer to a live agent. The chatbot will even answer frequently asked questions!

The new chatbot is now available to serve you 24 hours a day. Simply follow the voice prompts when you call the IT Helpdesk at 206-263-HELP (4357) from your Teams desktop app or county-assigned mobile phone, or utilize the chat option in the Cherwell IT Helpdesk Portal.