Tech Tip: Manage IT tickets with KCIT’s new omni-channel chatbot, capable of voice or text responses

KCIT and Amazon are now piloting an exciting new automated chatbot option that lets you quickly and easily manage your IT Helpdesk tickets – without waiting to speak with a live technician.

Watch this 5-minute video to see how Executive Branch employees can ask the chatbot to check the status of their open tickets, close a ticket, request a priority escalation, add a note for the technician, or transfer to a live agent. The chatbot will even answer frequently asked questions!

The new chatbot is now available to serve you 24 hours a day. Simply follow the voice prompts when you call the IT Helpdesk at 206-263-HELP (4357) from your Teams desktop app or county-assigned mobile phone, or utilize the chat option in the Cherwell IT Helpdesk Portal.