Priscilla de Andrade, with the Performance and Strategy (PSB) team, recently interviewed Meagan Jackson, who leads the Operations and Maintenance team in the On-Site Septic systems (OSS) Program. They discussed how performance data is driving smarter service delivery, faster permit reviews, and more equitable responses to septic system failures across King County.

To ensure the program is meeting its goals effectively and equitably, the OSS team relies on a robust performance monitoring system. They collect and analyze data from permit applications and inspection reports to track trends, identify problems early, and evaluate how quickly the program responds to OSS failures. Read the full story here.

Take a moment to check out this story, and explore others in the PSB Monitoring in Action section to see how King County programs are turning data into impact. For employee information about the portal, or if you are a King County employee and have a blog post idea, contact Sara Hospador at Sara.Hospador@kingcounty.gov.