Crossposted from Metro Matters

Recently, King County Executive Shannon Braddock and Metro announced an improved customer experience for Access paratransit service customers and seniors, especially in rural communities, delivering on one of the key priorities in the Executive’s 200-Day Plan. People with disabilities who live in rural communities and use Access will have an easier time making reservations and enjoy improved on-time arrivals. There are also pilot programs that range from grocery delivery to same-day reservations. These services – alongside new in-person support for Access paratransit, Community Van, and Hopelink – will offer more flexibility and independence.  

Additionally, community transportation coordinators and navigators will deliver in-person support to help all customers with mobility challenges access the full range of Metro services. Read more.