King County’s previous IT service management system, Cherwell, has been successfully replaced by a new system called Neurons.

You can access the new Neurons system at helpdesk.kingcounty.gov.

All tickets submitted before noon on Friday, Aug. 14 were automatically moved into Neurons and are now available to view or edit. A video tutorial and FAQs are now available to help employees get familiar with the new Neurons system. Watch the video on this page.

If you experience any issues or need assistance with the new Neurons system, please contact the KCIT Helpdesk at 206-263-HELP.