Tech Tip: Resetting password and unlocking your account with Self-Serve Account Management (SAM) 

In the coming weeks, King County employees will be required to enroll in the Self-Serve Access Management (SAM) program. This program allows employees to reset their own password and unlock their account/mail/device if locked out of the system. Employees will no longer need call the HelpDesk. If they’re locked out, they can do it themselves.  Many…

Tech Tip: Saying no to 9 

Please do not dial “9” when making a “206” area call. A resident with the number “920-6263”  is getting many calls intended for King County agencies, as most agency numbers begin with the prefix 263. When sending a fax, employees who have not yet migrated to using IP fax, should still dial 9 first. For any issues, please contact the KCIT Service Desk at 206-263-HELP…

Tech Tip: Stay up-to-date with KCWeb 

King County’s intranet, KCWeb, is your one-stop shop for employee news, information and the tools you use every day. Make KCWeb your home page: In Internet Explorer, make sure you’ve closed all open tabs, then open Internet Explorer for the desktop. Tap or click Tools, and then tap or click Internet options. Under the General tab, enter the…