Tech Tip: Email safety through Attachment Protection system 

Did you know King County employees are not only frequently targeted by malicious phishing emails trying to get our logon information, but are also often targeted by emails containing malicious attachments? Our employees get hit with about 150 emails containing malicious attachments every day.  The types of malicious attachments we are frequently hit with include PDFs, Word and Excel files. If one of our employees’ accounts got infected malicious files, it would not only affect their computer, but potentially the entire county system. Lately, you may have experienced a delay opening attachments that is related… Read More

Non-Skype voicemail users: reset your password, update your forwarding number

Today, KCIT is upgrading the AVST voicemail system used for automated attendants and voice mailboxes that are not on Skype. The main number in the system to make changes to auto attendant or voicemail recordings and to check voicemail messages will change from 206-296-0400 to 206-477-7799. Non-Skype voicemail users: You will no longer receive messages about any waiting notifications on your phone. You will be able to call in to get messages. If you need message notification, let UC/Telecom know and they can program an alternative method to notify you of messages. You must… Read More

Beware of Caller ID spoofing

Caller ID spoofing – the practice where a caller masquerades as someone else by falsifying the number that appears on the recipient’s caller ID display – is on the rise. King County phone numbers are randomly being impacted by the robocallers using these spoofed numbers. KCIT is aware of the issue – so there is no need to inform the Help Desk – but they are unable to stop the calls. If you know the call is a spoofed phone number, do not answer the call. Below are some tips from the Federal Communications Commission… Read More

KCIT testing Cherwell IT service management tool

Last month, we announced KCIT’s project in KCIT Help Desk to transition from email tickets to online portal. They are now finishing the portal design, have completed revising the Service Catalog, and are mapping the new portal to Cherwell. Administrator and analyst training will begin this month, and sessions to determine if the new design resonates with end users are in the works. Specific launch details will be shared here as they become available. Departmental IT staff can email Amy Hitchcock with questions.

KCIT deploys new tool to protect data and systems

KCIT has now deployed a new security tool that will help protect the entire King County network from cybersecurity attacks. The new tool will operate behind the scenes, helping to protect our data and systems from both external and internal cyber threats. This deployment should affect neither your computer nor your day-to-day business operations. If you are blocked from a work-approved website or application, either submit a Help Desk Ticket to HelpTicket@KingCounty.gov or escalate the issue through your technical support group.

KCIT deploying new tool this month to protect data and systems

KCIT will deploy a new security tool later this month that will help protect the entire King County network from cybersecurity attacks. The new tool will operate behind the scenes, helping to protect all of our data and systems from both external and internal cyber threats. This deployment should affect neither your computer nor your day-to-day business operations. If you are blocked from a work-approved website or application, either submit a Help Desk Ticket to HelpTicket@KingCounty.gov or escalate the issue through your technical support group.

KCIT Help Desk to transition from email tickets to online portal

Email Help Desk Tickets will become a thing of the past later this summer, as KCIT is preparing to launch a new online Help Desk portal. The new online portal will offer: self-help resources. instant access to service requests. news about outages, attacks and phishing attempts. simple ways to either report problems or request new services. Specific launch details will be shared here as they become available. Departmental IT staff can email Amy Hitchcock with questions.

KCIT deploying new tool to protect data and systems

KCIT will deploy a new security tool later this month that will help protect the entire King County network from cybersecurity attacks. The new tool will operate behind the scenes, helping to protect all of our data and systems from both external and internal cyber threats. This deployment should affect neither your computer nor your day-to-day business operations. If you are blocked from a work-approved website or application, either submit a Help Desk Ticket to HelpTicket@KingCounty.gov or escalate the issue through your technical support group.    

Tech Tip: Basic intro to OneDrive and cloud storage access

ICYMI: Here’s a great basic introduction to OneDrive! Everyone talks about “The Cloud” – where internet users can store files and access them from anywhere. Did you know King County employees have the exact same application available to them through Office 365? It’s easy to navigate and use. OneDrive is a great tool for uploading files to share with others (including photos), give others permission to edit and work on files at the same time, and get to your files from anywhere, on your computer, tablet or phone. Essentially, it’s an online locker… Read More

Tech Tip: Don’t shut down, restart!

ICYMI: We ran a great tip last fall on the importance of restarting your computer rather than just shutting it down. KCIT maintains our computer systems around the clock, even while most of us are sleeping. But, your computer must be on. This is especially important when security patches are being deployed. So, if you leave your computer in your work area when you depart for the day, hit “Restart” instead of “Turn Off” when you go home. Doing so cleans up your computer and allows KCIT to roll out the necessary… Read More