KCIT Tech Centers now located in Tukwila, Northgate, and South Seattle

Executive Branch employees can now get IT support at any of KCIT’s new Tech Centers in Tukwila, Northgate or South Seattle. KCIT Tech Centers provide employees with convenient onboarding/offboarding services, docking station and monitor replacements, and general PC fixes that can’t be solved remotely. KCIT Tech Center support is available by appointment only. If onsite help is needed, KCIT staff will contact you to schedule an appointment at your preferred location. KCIT Tech Centers are another example of how KCIT is supporting King County’s hybrid workforce as we move forward with the Future of… Read More

Tech Tip: KCIT shares accessibility tips for Outlook, Office, and Teams

Since one out of five people has a disability, it is important to support everyone’s accessibility needs. Whether it’s larger text sizes or closed captioning for online meetings, accessible technology makes a real difference. KCIT developed this online training series with Microsoft to discuss accessibility features in Outlook, Office, and Teams. Take a look to learn how you can support this work. Accessibility Tools for Low-Vision Accessibility Tools for Hard of Hearing Accessibility Tools for Neurodiversity Creating Accessible Content for Every Body For help using accessible technology, contact the KCIT HelpDesk here or at… Read More

King County Security Tips – Is That Email Really from HR?

One of the easiest ways the bad guys trick you into falling victim to their fraudulent scams is to exercise a sense of trust by pretending to be someone you know. More than likely, you receive emails from your Human Resources team on a frequent basis. Scammers take advantage of this constant communication by crafting spear phishing attacks using emails that spoof your HR team. Spear phishing attacks are email scams that typically target an individual or organization by spoofing, or appearing to come from a trusted sender. Don’t blindly trust emails… Read More

Tech Tip: Teams Breakout Rooms are here

Microsoft Teams offers users the option to use a Breakout Room. Meeting organizers can use Breakout Rooms to break meeting attendees into small groups during you meeting.   Breakout Rooms rolled out the week of Dec. 7. Meeting organizers should now see the icon in their meetings.   Only meeting organizers can create and manage Breakout Rooms. Anyone in a Teams meeting can participate in a Breakout Room though.   To use Breakout Rooms, as a meeting organizer, select the Breakout Rooms icon (a square within a square). Follow the instructions that pop-up in the next screen.   To learn more about Breakout Rooms, read this… Read More

Tech Tip: An important reminder about Microsoft Skype and Teams instant messages (chats)

Instant messages in Teams, called Chats, don’t instantly disappear when you close the Chat window—they’re typically held for 24 hours or more before deletion. That means they can be subject to Public Disclosure Requests during that time. Some chats last for up to a week, but KCIT is working on the issue. Even if you’re still using Skype, any IMs with coworkers on Teams will also be retained for 24 hours or more on their side.   Remember: You may recall that our guidance for using Skype instant messages has always been “Don’t conduct work in instant messages.” The same is true in Teams Chats. They should only be used for transitory communication.  What does this mean for you?  When you move to… Read More

Goodbye Skype – get ready for Teams

King County is currently in the midst of an exciting move from Skype to Microsoft Teams for all communications needs, including calls, meetings, and chats/instant messages. Some employees have already made the switch to Teams, and the remainder will move by the end of the year.  “Microsoft is ending Skype, and Teams is a great replacement tool,” Scott Helke, KCIT training program manager said. “In addition, critical federal CARES Act funding was available if we moved to Teams in 2020; hence our quick turnaround.” Microsoft Teams helps employees working remotely and increases workplace efficiency by combining several features into one tool. Users can attend meetings, call, chat and share documents, plus connect to other Microsoft tools like Outlook and SharePoint. … Read More

Tech Tip: The move from Skype to Teams: Do not share Service Alerts 

King County is currently in the midst of an exciting move from Skype to Teams for all communications needs, including calls, meetings and chats/instant messages. Most employees will move by the end of the year, and it is a big undertaking.  To keep the move to Teams orderly, users are being moved in carefully selected groups. When a user receives Service Alerts about their move, please do not forward these alerts to anyone else. Doing so can confuse other staff about their scheduled time to move to Teams. Thank you to all employees for your cooperation. 

Tech Tip: Remember: A good way to help identify potential phishing 

Phishing attacks continue to hit employees at King County, just like other local jurisdictions. Because of this, KCIT wants to remind employees about the banner which identifies emails sent from outside of the county. The banner is used because a common phishing tactic employed by the bad guys is sending emails in which the display name in the “From” field looks like it’s been sent by someone within King County, but that email address is fake and actually from someone making a phishing attempt. Unfortunately, users do not always notice when such an email is a phishing attempt. This makes employees vulnerable to viruses and other… Read More

Tech Tip: Skype Business to Teams migration chatting and instant messaging

For the next year, as employees move to Microsoft Teams for County communications, many people will continue on Skype until they move. Did you know you can send Instant Messages between Skype and Teams?   Below are instructions to send Instant Message between Skype and Teams.   Once employees move to Teams, send a message, called Chats in Teams, to coworkers using Skype by simply looking them up and sending a message. They will receive the message in Skype. When they reply, it will show up in Teams for the original sender using Teams.   Pro… Read More

Tech Tip: An important note about Microsoft Skype and Teams instant messages/chat 

Employees may recall that the guidance for using Skype instant messages (IMs) has been “do not conduct work via IM.” IMs should only be used for transitory communication because once the IM window is closed, the message is gone.  Yes, that has meant the instant messages were totally gone, leaving no record.  The same guidance is mostly in place with IMs in Teams, only they’re called “Chats” now. Chats, though, work a little differently in Teams. Microsoft technical requirements prevent Chats from instantly disappearing when the Chat window is closed, so they… Read More