Tech Tip: Resetting password and unlocking your account with Self-Serve Account Management (SAM) 

In the coming weeks, King County employees will be required to enroll in the Self-Serve Access Management (SAM) program. This program allows employees to reset their own password and unlock their account/mail/device if locked out of the system. Employees will no longer need call the HelpDesk. If they’re locked out, they can do it themselves.  Many…

Tech Tip: Saying no to 9 

Please do not dial “9” when making a “206” area call. A resident with the number “920-6263”  is getting many calls intended for King County agencies, as most agency numbers begin with the prefix 263. When sending a fax, employees who have not yet migrated to using IP fax, should still dial 9 first. For any issues, please contact the KCIT Service Desk at 206-263-HELP…

Tech Tip: Stay up-to-date with KCWeb 

King County’s intranet, KCWeb, is your one-stop shop for employee news, information and the tools you use every day. Make KCWeb your home page: In Internet Explorer, make sure you’ve closed all open tabs, then open Internet Explorer for the desktop. Tap or click Tools, and then tap or click Internet options. Under the General tab, enter the…

Tech Tip: Beware phishing email scams 

With another recent cyber virus, it’s important to remember to beware of phishing attempts here on the King County network. KCIT would like to remind you that phishing is the practice of sending emails that look like they are from reputable sources in an attempt to obtain information which gives outsiders access to King County systems. The goal is to get personal information such…

Tech Tip: Update on ransomware cyberattack 

By now you have all probably heard about the WannaCry ransomware attack. This did NOT affect any King County Computers, laptops, tablets or devices. This is the benefit of “Enterprise Security” and having all our devices on the same King County system. When IT/Microsoft rolls out a patch, it patches your device and you don’t…

Tech Tip : Video daily double

This week’s tech tip is a video daily double! We teach you how to access your King County email on an iOS device (aka iPhone).  The video profiles me (a total novice) walking through the steps as Myranda Miller (our Mobile Device Management expert) provides direction. It’s 7 minutes long. We’re working on an Android version…