Tech Tip: Create a Skype meeting
This one minute video shows you how to turn a regular meeting into a Skype meeting for guests unable to attend in person. Let our friendly IT ambassador Jamie Holter walk you through it.
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The IT Service Center is now… Customer Support Services
On March 1, KCIT relaunches a newly reorganized support group that will provide faster call handling and higher rates of handling things during your call. The new team will have 34 technical staff (up from the current 14) and will include ALL members of the current IT Service Center in addition to field staff from various teams. This will provide greater breadth of knowledge across the team and provide sufficient resources to handle spikes in demand due to outages or other unique events. Customer Support Services technicians will be able to transfer calls to subject matter experts to increase “first call resolution”. We hope you will notice a difference as we work to deliver continuous improvement in IT.
Customer Support Services, taking IT support to the next level
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Save the Date! Annual Administrative Professionals Recognition Event, April 26
Calling all Administrative Professionals: Join your peers across the county to celebrate the awesome King County Administrative Professionals Program and to help recognize this year’s award recipients. You will hear from some of our top leaders and much more.
Wednesday, April 26, 2017, 11 a.m. to 1 p.m. King Street Center, 8th Floor Conference Center
If you would like more information about this event, contact Paige Myers at 206-477-4551 or paige.myers@kingcounty.gov.
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Reflecting on Race and Racism: Deepening the Dialogue, March 21
King County employees are invited to participate in a candid conversation on race and racism with a panel of literary artists of color and a skilled facilitator. The event will provide attendees the opportunity to listen to and exchange ideas and confront discomfort on issues of race and racism. Deepening the dialogue through story sharing can elicit new ways of thinking, bring self-awareness to unconscious biases, foster understanding and compassion, and guide us in cultivating a workplace culture of equity and social justice.
Tuesday, March 21 from 9:30 to 11:30 a.m. King Street Center, 8th Floor Conference Room, 201 S Jackson Street
For more information and to register visit the event registration page. To download a poster for this event to share with others, please click here. To request multiple printed copies of the poster, contact Rowena Johnson.
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Free Home Ownership Program classes: Buying a home
Whether you’re buying your first home or just need a refresher, this seminar is for you. Presented by HomeStreet Bank, this course can help you learn about today’s real estate market, the role of the real estate agent, and about inspections or appraisals.
The available class dates are as follows:
Thursday, March 9 from noon to 1 p.m. Chinook Building
Thursday, March 16 from noon to 1 p.m. King Street Center
Registration is required. Call the HomeStreet Hotline at 206-628-0207, or go online to www.homestreet.com/KingCo.
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King County Sheriff’s Deputy recently featured on Q13FOX
Jamie Deer, a Sheriff’s Deputy who has been with King County 19 years, was profiled on Q13FOX for sharing his personal journey in the hope of helping others.
Jamie is one of the first openly transgender law enforcement officers in Washington state. And he went through his transition later in life, in a very public way — on the job.
“I can’t imagine working anywhere else. I love and respect the men and women I work with. I don’t want to go anywhere else. So, I just decided to take a chance on these guys,” says Jaime.
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King County posts record transit ridership in year of bus and train expansion
Transit ridership across King County Metro and Sound Transit climbed to its highest levels ever, totaling about 150 million rides in the King County area in 2016. The Seattle area leads the nation in ridership growth compared to the largest metro areas in the U.S. Strong ridership between Metro and Sound Transit highlights significant progress on King County Executive Dow Constantine’s priority of integrating the region’s transit network.
“Transit ridership continues to grow, and we’re meeting the need by offering more and better service, improving reliability, and making transfers between bus and rail as simple as possible,” said King County Executive Dow Constantine. “More mobility means better quality of life, and this year we expect thousands of new riders to reclaim precious time and money by leaving the car by the curb and joining their neighbors on transit.”
Read more at www.kingcounty.gov
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Celebrating Black History Month in King County
King County Executive Dow Constantine has proclaimed February to be Black History Month in King County.
“The contributions to science, technology, business, arts, and cultural innovation by African Americans have been essential to the progress of our nation,” Executive Constantine said in his Proclamation. “We will continue to honor these accomplishments every month and every day in Reverend Dr. Martin Luther King Jr., County.”
You can read the Executive’s proclamation here (on SharePoint).
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Upcoming SharePoint page changes
KCIT is making changes to Outlook Web Access/OWA (https//owa.kingcounty.gov) and the Office 365/SharePoint Online logon pages to help you identify potential cyberattacks and reduce security incidents. The new OWA logon page will have the King County logo and the Office 365/SharePoint Online logon page will have the King County logo and a scenic King County photo. This change will take place Feb. 22.
Many cyberattacks use fake portals that look like “typical” Microsoft portals (see below) which convince users that it’s ok to type in the username and password. By changing out the photo and adding the King County logo to brand the pages, employees will more easily identify the secure King County site. As of Feb. 22, you should see this change. If you see your old welcome screen, send an alert to the Helpdesk because it could be a phishing attempt.
Apart from the visuals, these changes will have no effect on the sites or how users login to SharePoint or Office 365.
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Tech Tip: Skype for Business: Switching handset to headset
Do you want to switch from your desk phone to a headset in the middle of a call? It’s no problem with Skype for Business! Let our friendly IT ambassador Jamie Holter walk you through it.
Employee News 