New KCIT online Help Desk portal launching Thursday, Nov. 29.
KCIT is excited to launch its new online Help Desk portal on Thursday, Nov. 29.
The KCIT Help Desk will no longer accept emails to request IT service starting tomorrow. New requests should be submitted through a new online web portal, shown below:
To access the new online Help Desk Portal on Thursday, Nov. 29:
1. Open a browser window
2. Type the following URL into your browser (example below)
3. Select enter
Our new online Help Desk portal will offer:
- Easy to use self-help resources.
- Instant access to your tickets.
- News about outages, attacks and phishing attempts.
- Simple ways to report problems or request new services.
You can still call the Help Desk at: 206-263-HELP(4357)
All open, current tickets will be worked through completion using LANDesk, with new tickets opened in the new Cherwell system.
Watch a short video to learn more about the new online Help Desk portal. It’s easy!
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Awards recognize performance excellence at King County
View more photos below.
King County celebrated the best in employee innovation and service excellence at the inaugural Executive’s Performance Excellence Awards, a program created to recognize projects, improvements, and innovations in departments that are driving exceptional, measurable results.
Departments were each asked to submit up to two nominations in five key areas – cost, service, people, equity and social justice, and environment. Fifteen projects – three in each category – were named as finalists for the awards.
The winning workgroups are:
- Cost: Fleet Diagnostics (DOT/Fleet)
- Service: Missed Trip Reduction (Metro Transit)
- People: Part-Time Employment Program (Public Health/Community Health Services)
- ESJ: Best Starts for Kids – Leveling the Playing Field for Community Based Organizations (DCHS & Public Health)
- Environment: North Utilities Net-Zero Energy Project (DNRP/Parks)
King County Executive Dow Constantine was the keynote speaker at the event and spoke about his goal of making King County the best-run government where performance excellence and Lean thinking are at the heart of everything that employees do.
“We’re here today to celebrate those employees and workgroups whose efforts are helping us make measurable improvements in the quality of life for all people in King County,” Executive Constantine said. “I thank all of today’s nominees for their hard work and commitment to service excellence, and for the example they set for all of us.”
The Executive also talked about the workplace culture we are building at King County, one that embraces Lean thinking, data and measurement, teamwork and respect for people, performance excellence, and an unyielding commitment to continuous improvement.
Before the award ceremony, the 15 nominated projects presented “poster sessions” of their work, so attendees could learn more about their efforts and results. You can review all five winning posters here and the 15 finalists here.
The projects were measured against four key criteria:
- Create greater value for the customer
- Demonstrate measurable improvement results
- Utilize facts and data
- Exhibit progress toward One King County
In closing the event, Chief Performance Officer Gary Kurihara shared a quote from former Secretary of State Colin Powell: “Excellence is not an exception; it is a prevailing attitude.”
“I feel this attitude is about raising the bar,” Kurihara said. “It’s an attitude of being open to change, even when it’s how you’ve always done things. It’s an attitude of measuring and monitoring, even when it might feel scary at first. It’s an attitude of service and putting the team ahead of your interests. I challenge us all to help cultivate this attitude of excellence in becoming a best-run government. I can’t wait to see what this great culture of excellence can achieve next year.”
Nominations for the 2019 awards will open next summer. As you implement your work plan for 2019 and beyond, think about how you will improve service, use data to measure results, enhance employee engagement and collaboration, and ensure your work is aligned to countywide priorities. If you have ideas for 2019 submissions please talk to your manager and leadership team.
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Featured Job: Civil Litigation Attorney
Salary: $99,611.20 – $115,939.20 Annually
Location: Seattle, WA
Job Type: Regular, Full time, 40 hrs/week
Department: King County Prosecuting Attorney’s Office
Job Number: 2018-08914
Closing: 12/3/2018 11:59 PM Pacific
King County is seeking an experienced civil litigation attorney to join the Civil Division of the Prosecuting Attorney’s Office. Our Civil Division serves as the law firm for all King County agencies.
We value diversity and strive to hire a workforce that reflects the community that we serve. It is essential to our mission that we create and maintain an office that is diverse and inclusive. The Prosecuting Attorney’s Office is committed to Equity and Social Justice work and we require our lawyers and staff to continually develop their own cultural competence.
You are an experienced civil litigation attorney (tort and/or municipal liability defense preferred) with leadership, integrity, compassion and professionalism who wants to be part of a litigation team dedicated to doing justice for the people of King County. You are prepared to assume immediate responsibility for leading a litigation team with a full litigation case load in state and federal court. You have significant first chair courtroom experience litigating significant tort matters, extensive motion practice experience, and have managed related discovery, preferably in an electronic database.
Learn more about this position or view all available positions.
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Discount for employees to Provident Funding mortgage company
King County employees can save as much as $5,000 on top of industry-leading rates offered by Provident Funding, The Mortgage Price Leader ®. This competitive discount is provided on any eligible home purchase or refinance of a primary residence, second home, or investment property. The Mortgage Benefit Program discount is 0.25% and the amount will vary based on the new loan amount and property state. Additionally, Provident Funding offers an industry-unique conditional approval for purchases, the next best thing to a cash offer. Contact 888-547-4050 and reference discount code M34BS2835 or visit www.provident.com/KingCountyWA to start your application with discount code M34BS2835.
See all available discounts on the Employee Discount webpage.
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If you’ve ever wondered what it’s like driving a 60-foot-long articulated Metro bus, you’re not alone
Crossposted from Metro Matters
King County Metro’s 3,000 drivers make it look easy. They’re master curb huggers and their turning radius down sometimes busy and narrow streets in Seattle and across King County is on point! To get a better sense of the widths and turning radius of buses, the team at the Seattle Department of Transportation (SDOT) got together with Metro’s safety and training sections to go for a spin.
Read more here or watch the video below.
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Roads crews prep for winter weather
Crossposted from Keeping Communities Connected
For the King County Road Services Division, known as Roads, it’s never too early to begin prepping for snow, ice and other wintery weather. Recently, planning work began with partner jurisdictions, King County Metro, school districts and emergency service providers to determine which routes will be plowed during a major weather event. The priority routes are now mapped and available on the Roads Snow and Ice webpage.
Read more at Keeping Communities Connected
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Security system software upgrade
The Facilities Management Division (FMD) will be upgrading the county’s security system software December 17 through December 24.
To accommodate this work, the ID Access Office will be closed from Wednesday, December 19 through Friday, December 21. During this closure, ID Access will not process new employee badges or issue replacement badges. Please plan ahead if you anticipate needing new or replacement badges. ID Access will reopen on Monday, December 24.
The system upgrade should not cause any disruption to building access or security systems. If you do have an emergency access situation during the closure, please contact FMD Security’s Emergency Dispatch Center at 206-296-5000.
Thank you for your patience during this important system upgrade.
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Updating Industrial Waste Fee Structure: Next Steps – Fall 2018
Crossposted from Clean Water Stories
The King County Industrial Waste (KCIW) program has been working on a proposal to update the structure of its fee system. Changes require a two-step decision-making process. First the King County Council considers updating the King County Code. Pending Council approval, the Department of Natural Resources and Parks develops a Public Rule.
Thirty-year old fee structure is out of date
KCIW is funded by fees paid by regulated facilities, and the range of facilities we regulate has changed over the last 30 years. These changes follow national and global trends and new federal and state rules that require KCIW to focus on new industry sectors. Our current fee structure needs to be revised to reflect these changes. The current structure is primarily based on volume of water discharged for two pollutant classes (heavy metals and fats-oil-grease). Since different industries use different amounts of water, fees based primarily on water volume do not necessarily reflect the amount of work it takes for KCIW to monitor each facility.
Read more at Clean Water Stories
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Training Spotlight: Strengthening Our Health and Resiliency: Towards Belonging and Co- Liberation and How to Navigate Amidst Overwhelming Times
The King County Office of Equity and Social Justice is hosting two workshops that center on the lived experiences of native employees and employees of color.
Strengthening Our Health and Resiliency: Towards Belonging and Co- Liberation, Nov. 26-27: This training seeks to engage a smaller group of leadership of native employees and employees of color at King County. Using lived experience and frames based on belonging, co-liberation, and health, this session will support thinking through what ensuring transformative and racially equitabble programs and strategies could be. The two day session will be grounded in Embodying the Belonging and Co-liberation frame. This training takes places over two days, Nov. 26 from 9 a.m.-2p.m. and Nov. 27 from 10 a.m.-4 p.m. Register and learn more, use password affinitygroup.
How to Navigate Amidst Overwhelming Times, Dec. 11: This session will pay special attention to the intersection of trauma and oppression especially that of indigenous and people of color lived experience and background. This will be a large a cross disciplinary gathering that works towards building a critical mass of those striving for sustainability. Register and learn more, use password affinitygroup.
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Celebrating over 100 Health Heroes throughout King County
November is a time to give thanks. Balanced You is grateful for employee Health Heroes who go the extra mile to create workplaces that support the health and well-being of all employees.
In appreciation of their time and effort, Jay Osborne, Director of the Department of Human Resources, sent letters and certificates of appreciation to King County employees who support onsite flu shot events, activity centers, weekly produce deliveries, Weight Watchers meetings, and the Healthy Employee Advisory Team.
Read more at Balanced You
Employee News 