“I am a full time UW student and busy mother of 3 small children. After the switch from DSHS medical to Apple Health, my one year old was suddenly dropped from his insurance. I have been trying for a couple weeks to figure out how to get him back on insurance without messing up the rest of the family’s insurance and having to reapply for everyone. I called and visited multiple local and state resources only to be told there was a waitlist, I couldn’t be helped, and to be hung up on. I received the number for King County Public Health from my local WIC office and I have to admit, I was not very optimistic about the outcome of my call. I dialed the number and was greeted by Callista Kennedy. I explained my circumstances and within 30 minutes she had everything fixed. I cannot explain how much I appreciate the help she provided. I have spent hours talking to people who could care less about myself or my son’s insurance and that was not the feeling I got when talking to Callista. I hope all of your representatives will see this email and use her service as an example for everyone.”
Sincerely, Tosha E.