Kudos! Patti Gravel, Customer Service Specialist, DCHS

Department of Community and Human Services (DCHS) Education and Employment Resources employee, Patti Gravel is the first face that job seekers see when entering WorkSource Renton and she always greets them with a warm smile and a “how can I help you today?” Our unemployed job seekers appreciate Patti’s warmth and caring and she is a customer service champion for both job seekers and the staff at WorkSource Renton. She is always pleasant and helpful when staff needs anything from booking a room to directions within the Center.

Job seekers find her equally helpful and kind as she navigates both the customer service desk and often, the resource room to help a customer print their resume or put some paper in the copier.  Patti  is known for personal and “high touch” customer service, including  remembering customers’ names to help facilitate their requests. Whatever the need, Patti is always there with a smile and this level of customer service contributes to the excellent reputation that WorkSource has in the community.  Patti was a member of the WorkSource Renton customer service team that was recognized for “best practice in customer service” on behalf of the Seattle King County WorkSource Operator Consortium in 2011.Patti has worked for King County for 18 years, and at the front desk in Education and Employment Resources for 6 years, and we are so pleased to work with her.  Thank you Patti!  – Martine Kaiser, DCHS