Internet Gateway Filter (IGF) Update

In December of 2011 we implemented an Internet Gateway Filter to prevent users from accessing inappropriate (as defined by the county’s Acceptable Use Policy) or malicious web sites that can infect computers with viruses. Why do we need a filter? The King County network experiences an average of 100,000 malware attacks each week, 90% of which originate from the Internet. The Internet Gateway Filter helps to significantly reduce these incidents, resulting in less downtime and increased productivity. KCIT

In September we will be making some changes, and moving the function to a different system. This change will cause some websites to be re-categorized, and some websites may be blocked that are currently available. The re-categorization process might place sites into a different category than in the old system.

Category change:

If you believe that the site is improperly categorized, please contact the IT Service Center (206-263-4357) and provide the following information:

  • Your name
  • Your user name
  • The site you wish to access and what category it falls under

The IT Service Center will create a ticket and the site will be reviewed and, if appropriate, the site will be placed in an approved category.

If you need permanent access to a blocked category:

For immediate access to a blocked category, you will need to contact the IT Service Center (206-263-4357) and provide the following information:

  • Your name
  • Your user name
  • The site you wish to access and what category it falls under

The IT Service Center will forward you the exception request form and route your request to the appropriate staff and you will be granted temporary (4 weeks) access.  These expedited exception requests can take anywhere from 5 minutes to 24 hours to process, depending on resource availability.  Access will be granted on a temporary basis and will expire in 4 weeks if an approved exception request form is not received.

If you need access but can wait 2 to 4 weeks for access to be granted, please begin the approval process by completing an exception request form. Once processed, the exception request will be applied to your user profile, and the settings will follow you to any King County device, to allow for business as usual.