This is a commendation for the motorman on a Link Light Rail train and the security personnel at Westlake Station.

The particular train arrived northbound at Westlake Station at about 11:20 PM on January 30 and left southbound at about 1:40. After leaving the station and heading to my apartment on First Hill, I realized after a couple of blocks that I had left my backpack on the train, which also had the keys to my apartment.

I hurried back to the station and contacted security.  They outlined the “lost and found” procedure, which appeared to be of little help.  They also suggested we check with the motorman of the next southbound train, which likely was the one I was on northbound, since the motorman might have found the backpack in his check of the train.  They walked me down the platform and we waited at the point where the first car would stop.

Happy ending – the motorman had my backpack, which I described.  He had me fill out a slip and turned it over to me. 

I am now home – safe and sound, and thankful. I also commend the training and client service structure that allowed the personnel involved to be responsive effectively to my need, rather than be encumbered by strict procedures.  

Thank you. David S.