Kudos! King County’s leading digital services earn national honor

Family on ComputerKing County has been named one of the nation’s “Top 10 Digital Counties” in a 2015 survey conducted by the Center for Digital Government and the National Association of Counties. This is an honor King County has received in 10 of the past 11 years.

As a King County employee, you undoubtedly use technology to get your work done. The same is true for many of our 2 million residents, who are accessing and engaging with our services in exciting new ways. Throughout the County, technology is playing an increasingly important role in Executive Constantine’s work to build the best-run government in America.

King County Information Technology (KCIT) is working to ensure that our information-based services are cost-effective, easy to use, and relevant to the work we do. This includes an improved employee intranet and cutting-edge communications tools that are making it easier for employees to collaborate.

Externally, KCIT supports schools and libraries with a state-of-the-art fiber optic network and provides online election ballots to military and civilian voters living overseas, as well as innovative text messaging to Metro bus riders on the go.

Here are a few ways King County is leveraging technology to serve the public. You can view a larger list on the Executive’s digital government page.

Support of military and overseas civilian voters

King County implemented a system to allow military personnel and civilians living overseas to access and mark up an election ballot online. This project supports the Federal Voting Assistance Program (FVAP) pursuant to the Help America Vote Act (HAVA) and the Military and Overseas Voter Empowerment (MOVE) Act.

Mobile flood app

The King County Flood Warning app provides Apple, Android and Windows Phone users with information for multiple rivers in King County. The app shows current river flows, flood stage data and forecasts, plus real-time flood phases and graphics that make it easy to see several days of river data and forecasts.

I-Net upgrade

Institutional Network (I-Net) is a state-of-the-art fiber optic network provided by King County, supporting more than 300 public service facilities including school districts, public health centers, fire stations, Harborview Medical Center, and the King County Library System. I-Net delivers high-speed broadband services and connects organizations to a reliable and affordable network for voice, data, and video.

Digital communications and social media

King County’s dynamic new website has improved navigation and search features to help people find information with fewer clicks. King County’s 160+ social media pages engage more than 210,000 fans and followers, and our email and text message program reaches 1 in 9 County residents. More than 60,000 Metro riders, for example, receive text messages about specific bus routes to help them plan their daily commutes.

Computing in the cloud

In an effort to integrate cloud platforms into our service-based culture, King County is embracing the cloud across a number of areas, including communications and team collaboration. We have vastly modernized the way our teams work together, giving employees the ability to do their jobs more effectively, on multiple devices, and from a variety of locations. The reduced infrastructure costs associated with King County’s move to the cloud result in annual savings of $700,000.