ORCA LIFT celebrated its two-year anniversary in March of this year and with this milestone began the renewal process of expiring cards. Customers were directed to the ORCALIFT.com website for directions on the renewal process. We have received many positive comments from the customers using the online form, such as this one:

“I am writing to thank King County Metro for quickly processing my renewal of my ORCA Lift card. I applied to renew my card on Wednesday, and I got my new card by Saturday! It came on the same day I accidentally broke my current card (while using Metro to move to my new place). It’s the weekend, and I’m using the bus to move, and it’s finally not raining, but now my ORCA Lift card was toast… When I checked the mail at my new place, I found my replacement ORCA Lift card! I’m so grateful for the super-fast service just when I needed it! Thank you King County Metro and ORCA teams! You’ve literally kept me ‘moving’.”