Tech Tip: Resetting password and unlocking your account with Self-Serve Account Management (SAM) 

In the coming weeks, King County employees will be required to enroll in the Self-Serve Access Management (SAM) program. This program allows employees to reset their own password and unlock their account/mail/device if locked out of the system. Employees will no longer need call the HelpDesk. If they’re locked out, they can do it themselves. 

Many employees have already voluntarily enrolled in SAM and use it frequently. If you have not enrolled, it’s easy to do and takes less than two minutes.  


  1. Go to 
  2. Click the Enrollment tab. 
  3. Answer five security questions. 
  4. Click update. 
  5. Done.  

Lapsed time: 90 seconds (more if you don’t know your high school mascot)  

The next time you forget your password and find yourself locked out, the identity box will prompt you to reset your password using the security answers. You will no longer contact the HelpDesk.  

Customer Support Services spends up to 30% of their time doing password resets. They would prefer to help you with more complex problems. So thanks from your support team!