Using VR technology to train staff, retain knowledge

VR is not just for gamers! King County is using Hololens technology to capture work processes, capitalize on institutional knowledge and enhance staff training using Mixed and Virtual Reality.

In a pilot project with Microsoft and Taqtile, King County’s Departments of Information Technology and Natural Resources and Parks captured Emergency Bypass Gate work processes, including operations checklists, and made the “stories” editable to allow updates to be made as things change – without the need for a team of technical developers.

Capturing this knowledge will help King County prepare for the passing of institutional knowledge as veteran county employees retire. The editable content will also facilitate lean process improvements, as process steps can be changed by users as improvements are implemented. Click the video below to learn more.