Executive Constantine visits KCIT to learn from and thank employees

King County has recently been experiencing a wave of phishing attacks on its data and information systems, so King County Executive Dow Constantine visited the County employees who are working to protect our data to learn more about the attacks and thank them for their efforts.

Executive Constantine met with King County Information Technology Operations and Security, Risk, and Compliance staff in the Chinook Building to learn more about how KCIT handles cybersecurity before, during, and after an incident and get an update on KCIT’s security strategy and vision to be better positioned to protect the County from emerging threats.

DowKCIT_MG_2980

Executive Constantine visits with KCIT employee Steve Coffing

“The threat from cybercriminals is constant, and KCIT is remaining vigilant to protect our data, technology platforms, and reputation so we can continue to serve the diverse needs of our customers,” Executive Constantine said. “I am thankful for the dedication and sophistication of KCIT employees and their 24/7 efforts to safeguard our data and IT capabilities.”

KCIT has seen a big increase in phishing and spam emails sent to King County employees in recent months. Phishing is an attempt to obtain information from you which gives outsiders access to King County systems.

KCIT’s Security, Risk and Compliance team has completely transformed itself into a frameworks-based unit that allows a more nimble, rapid response to threats while at the same time focusing resources on areas that will deliver the most reduction of risk going forward. New capabilities were brought online within days of the most recent phishing attacks, strengthening KCIT’s ability to protect our employees and assets.

DowTanyaKCIT_MG_2933 (3)

Executive Constantine and CIO Tanya Hannah spend time with KCIT employees

Executive Constantine also met with Customer Support Services staff – who are on the front line responding to customer inquiries and issues and providing IT support – and Network Services employees, who help employees connect to email, SharePoint, Skype for Business, the Internet and other applications.

“Listening in to a customer support call I was struck by the care and knowledge that employees put into making sure their customers quickly get the solutions and answers they need to get back to their work.”

If you have IT concerns or questions, please contact the KCIT Service Center at 206-263-HELP (4357) or log a ticket at helpticket@kingcounty.gov.