Benefits and resources to help with COVID-19

Your King County employee benefits package includes a wealth of valuable resources you can rely on to help you stay healthy or recover from illnesses such as the new coronavirus known as COVID-19. Some benefits to keep in mind are summarized below.

SmartCare (Kaiser Permanente) medical plan resources

Kaiser Customer Service

  • 888-901-4636
  • Hours: 8 a.m. – 8 p.m., 7 days per week
  • Call for information, provider assistance, pharmacy questions, appointments, and advice.

Ways to access care and advice:

  • Telehealth visits: Kaiser offers care and advice without an in-person visit—including phone, email, and video. To access these telehealth options, call the advice number on your Kaiser membership card or go to Get Care and select “24/7 advice.”
  • Care Chat: Members can instant message with a Kaiser Permanente care provider 24/7.
  • Online visit: For common medical issues that don’t need a physical exam, such as a sore throat or allergies, you can go online and get a diagnosis and treatment plan, usually within two hours.
  • Email your doctor: If you get care at Kaiser Permanente medical facilities, you can email your care team with non-urgent questions and receive an answer within two business days.
  • Consulting Nurse: Members can call a consulting nurse 24/7 at 800-297-6877 for care guidance or advice.

Other information and resources:

  • Kaiser is waiving early prescription medication refill limits so members with less than a 30-day supply on hand can obtain up to a 90-day supply (except controlled substances) at a Kaiser pharmacy. Learn more about getting extra medication to have on hand.
  • Kaiser’s COVID-19 web page: Access regular updates and guidance.
  • Care Management: Care managers offer assistance in managing chronic conditions, complicated medical and social needs, and coordinate with your care team. Call 866-656-4183.

KingCare or KingCare Select (Regence) medical plan resources

Regence Customer Service

  • 800-376-7926
  • Hours: 5 a.m. to 8 p.m., Monday through Friday, Saturdays 8 a.m. to 4:30 p.m.
  • Call for benefit information, provider search assistance, referrals to case management, and alternate care options, such as Doctor on Demand and the nurse line.

Ways to access care and advice:

  • Doctor on Demand: Access telehealth services 24/7 by calling 800-997-6196, downloading the Doctor on Demand app, or going to Doctor on Demand. In addition, go to Coronavirus: Preparation and Prevention for information and an assessment tool based on CDC guidelines to prepare you in the case of exposure to the virus.
  • Regence Advice24: N.-level nurses have current CDC information, are trained on coronavirus screening and triage, and can support patients with fears and concerns specific to COVID-19.

Other information and resources:

  • CVS Caremark is waiving early prescription medication refill limits on 30-day prescriptions for maintenance medications (except controlled substances) at any in-network pharmacy. For non-maintenance prescriptions, CVS will approve a one-time emergency refill for a 14-day supply. Learn more about getting extra medication to have on hand.
  • Regence’s COVID-19 web page: Access regular updates and guidance.
  • Case Management: Case managers are available to answer questions about coronavirus, support your treatment plan, and help you understand your care options. Call 866 543-5765.

For employees feeling anxious or who want to talk

  • Employee Assistance Program and Making Life Easier: If you are stressed, need help with childcare or eldercare, or just want to talk to someone, the Employee Assistance Program and Making Life Easier (login: King County) can be helpful. Both resources are free and confidential.
  • Mental Health Services: In addition, all King County medical plans include mental health services. For detailed information about your plan, go to Benefits Summaries.