King County’s current IT service management system, Cherwell, will soon be replaced by a new system called Neurons. As part of the cutover, Cherwell will go offline the evening of Aug. 14, creating a temporary ticketing blackout from Friday, Aug. 14 to Sunday the 16. During this time, employees will not be able to submit new tickets or view existing tickets. After‑hours support will still be available for urgent IT issues.

All tickets submitted before Aug. 14 will be automatically moved into Neurons and will be available again when the new system launches on Monday, Aug. 17.

KCIT will share FAQs and short how to videos to help employees get familiar with Neurons before the launch. Read more.