King County essential services continue to operate with some modifications

King County employees are continuing to deliver essential services, but several buildings will close to public walk-in access until further notice due to the COVID-19 outbreak. Employees who are not telecommuting or on leave via a prior arrangement are expected to report for work as normal. Healthy first responders and medical personnel should continue to report to work. Supervisors, managers, and leaders will provide additional information to their employees as needed.

The affected facilities are:

  • King County Administration Building, 500 Fourth Ave., Seattle
    • King County Sheriff’s Office registry on second floor will remain open. Access is through doors on the north (James Street) side of the building.
  • Chinook Building, 401 Fifth Ave., Seattle
  • King Street Center, 201 S. Jackson St., Seattle
    • Metro Lost and Found Office and Pass Sales Office will both be closed to in-person customers. Call 206-553-3000 or visit kingcounty.gov/metro for assistance with these two services.
  • Elections, 919 SW Grady Way, Renton

If you must enter a King County building, employees will need to use their badges to access these facilities.

We are grateful to the flexibility and creativity of employees in providing alternative methods for continuing to serve the public, including online (listing of online services at kingcounty.gov/services), as well as by phone, email, or regular mail. Secure dropboxes will be available outside select buildings so that residents can deposit documents or payments as needed. These items will be collected and processed by county staff as normal.

Note: This guidance applies to Executive Branch employees. Employees in separately elected agencies will receive guidance from their leaders.

For a list of King County services and events that are impacted by the COVID-19 pandemic, visit kingcounty.gov/ServiceChanges. For the most up-to-date information on the outbreak, see kingcounty.gov/COVID.

COVID-19 staffing updates – March 16, 2020

Approval to take IT peripheral equipment home while telecommuting

With many employees telecommuting at this time in line with the County’s guidance, employees are permitted to take home laptop peripheral equipment, including monitors, to help them continue to be productive during the COVID-19 outbreak.

Employees must receive supervisor approval prior to taking peripheral equipment home, such as a monitor, mouse, or other devices. Supervisors should keep a record of any equipment that is being taken home. Departments are responsible for keeping an inventory of equipment taken home. (Note: this applies to Executive Branch employees. Employees in separately elected agencies should check with their IT staff).

Employees who need assistance in the setup of peripheral equipment should contact the KCIT helpdesk at https://helpdesk.kingcounty.gov/ to live chat with an agent or submit a ticket, or call 206-263-4357 (3-HELP).

Non-essential work-related travel canceled 

Non-essential work-related travel for all Executive Branch employees must be canceled and will not be approved between Saturday, March 14, through Friday, April 24, 2020. This includes previously approved travel. Essential Travel is travel required to support critical life, health, and safety functions and cannot be delayed or handle remotely. Exceptions will be rare and must be approved by your department director and the Chief People Officer Whitney Abrams. The situation is evolving and subject to change. (Note: this applies to Executive Branch employees. Employees in separately elected agencies will receive guidance from their leaders).

Changes to face-to-face customer service

King County has closed many face-to-face customer service operations from Monday, March 16, through at least Friday, March 27. Please see the affected services at kingcounty.gov/ServiceChanges.

Employees are expected to report to work as normal unless they have a prior arrangement to telecommute or take leave. Employees will continue to provide services by phone, online, and by email wherever possible. Supervisors, managers, and leaders will provide additional information to their employees as needed.

Telecommuting with children in the home

Employees are permitted to telecommute with children in the home. Per prior guidance, employees who can telecommute are expected to telecommute where their work allows for it. Managers and supervisors should work with their employees to permit telecommuting wherever possible, and be creative in helping to maximize telecommuting. Employees must receive the approval of their supervisors before beginning telecommuting. The expectation of productive work remains. Please find telecommute resources here and submit a signed telecommute agreement to your supervisor. You can also get KCIT guidance here on the necessary technology tools (SharePoint).

Self-care tips for telecommuters during the coronavirus response

As King County responds to the coronavirus (COVID-19), many employees have been asked to telecommute as a form of “social distancing” to reduce the community risk of coronavirus transmission. Furthermore, the CDC has recently issued guidance that everyone minimize time spent in large groups, and that immune-compromised, chronically ill, and older adults stay home as much as possible. While these strategies have many benefits, the sudden switch can throw off your routine.

Balanced You wants to support you in rethinking self-care during this time. Up-to-date information on how to protect yourself from the coronavirus can be found here. Tips on how to keep your mind and body well while you respond to the coronavirus professionally and personally can be found here. Frequently asked questions for employees regarding coronavirus can be found hereRead more.

Stay informed

Please refer to the Public Health’s website at www.kingcounty.gov/covid and the Public Health Insider blog for the latest information, and see our list of answers to common questions for King County employees. You can also sign up for free email alerts from Public Health.

Livestream of coronavirus press conference at 11 a.m. today, March 16

You can tune in to this livestream at 11 a.m. today where King County Executive Dow Constantine, Governor Jay Inslee, and public health leaders will provide new guidance on efforts to contain novel coronavirus (COVID-19).

Watch the livestream here (starts at 11 a.m.). Please refer to the Public Health – Seattle & King County website at www.kingcounty.gov/covid and the Public Health Insider blog for the latest information, and see our list of answers to common questions for King County employees. You can also sign up for free email alerts from Public Health.

When the livestream is over, a recording of the press conference will still be available for viewing here.

Important news about face-to-face customer service and travel restrictions

To slow the spread of COVID-19, King County will close many face-to-face customer service operations from Monday, March 16, through at least Friday, March 27. Please see the affected services at kingcounty.gov/ServiceChanges.

Employees are expected to report to work as normal unless they have a prior arrangement to telecommute or take leave. Employees will continue to provide services by phone, online, and by email wherever possible. Supervisors, managers, and leaders will provide additional information to their employees as needed.

Telecommuting: Per prior guidance, employees who can telecommute are expected to telecommute where their work allows for it. Managers and supervisors should work with their employees to permit telecommuting wherever possible, and be creative in helping to maximize telecommuting. Employees must receive the approval of their supervisors before beginning telecommuting. Employees are permitted to telecommute with children in the home. The expectation of productive work remains. Please find telecommute resources here and submit a signed telecommute agreement to your supervisor. You can also get KCIT guidance here on the necessary technology tools (SharePoint).

Travel: All non-essential work-related travel for all Executive Branch employees must be canceled and will not be approved between Saturday, March 14, through Friday, April 24, 2020. This includes previously approved travel. Essential Travel is travel required to support critical life, health, and safety functions and cannot be delayed or handle remotely. Exceptions will be rare and must be approved by your department director and the Chief People Officer Whitney Abrams. The situation is evolving and subject to change. (Note: this applies to Executive Branch employees. Employees in separately elected agencies will receive guidance from their leaders).

This is a rapidly evolving event. Thank you for everything you are doing to adapt and respond to COVID-19. We know this has been a difficult time, and we appreciate your support in helping to manage the outbreak while continuing to provide services to the people of King County.

Changes to paper paychecks and direct deposit pay stubs 

As part of efforts to reduce exposure and slow the spread of the COVID-19 virus, Payroll Operations is changing the process for printing and distributing paper paychecks and direct deposit pay stubs. The following changes begin March 19: 

If you currently receive a paper paycheck: Beginning March 19, all paper paychecks will be mailed via the U.S. Postal Service to the address printed on your last check. If the address on your last paycheck is not accurate, go to PeopleSoft to make changes. Now is a great time to Set Up Your Payroll Direct Deposit, if you haven’t already done so! 

If you have opted to have a paper copy of your direct deposit statement sent to you: Direct deposit pay stubs will not be printed or distributed. Your pay will be directly deposited into your account on payday, as usual. To view your direct deposit pay stubs, go to PeopleSoft using a smart phone, tablet, or computer. 

Protecting network security during COVID-19  

During this COVID-19 outbreak, please be extra careful when accessing external sources of information. Fake coronavirus website and emails have been identified, and can compromise our network security if accessed. Please do not share links that have not been approved by county leadership. King County will share the latest information with employees from Public Health via its website www.kingcounty.gov/COVID and blog www.publichealthinsider.com, and our official communications channels. 

New limits on large gatherings, other emergency strategies to slow the spread of COVID-19 

Crossposted from Public Health Insider 

In addition to Governor Jay Inslee’s Proclamation that prohibits large gatherings of more than 250 people, Public Health—Seattle & King County is also issuing a Health Officer order to minimize the health impacts of COVID-19. 

Under an order from Health Officer Dr. Jeff Duchin, Public Health prohibits large gatherings of more than 250 people. 

Read more from Public Health Insider

Self-care tips for telecommuters during the coronavirus response 

Crossposted from Balanced You 

As King County responds to the coronavirus (COVID-19), many employees have been asked to telecommute as a form of “social distancing” to reduce the community risk of coronavirus transmission. Furthermore, the CDC has recently issued guidance that everyone minimize time spent in large groups, and that immune-compromised, chronically ill, and older adults stay home as much as possible. While these strategies have many benefits, the sudden switch can throw off your routine. 

Balanced You wants to support you in rethinking self-care during this time. Up-to-date information on how to protect yourself from the coronavirus can be found here. Tips on how to keep your mind and body well while you respond to the coronavirus professionally and personally can be found here. Frequently asked questions for employees regarding coronavirus can be found here. 

Read more from Balanced You

Updated COVID-19 guidance for employees – March 11, 2020

Dear King County employee,

Governor Jay Inslee, King County Executive Dow Constantine, and other regional leaders jointly announced new strategies to minimize the spread of COVID-19 at a press conference at King Street Center this morning.

The new health order includes:

  • All events of more than 250 people are prohibited, including large conventions or conferences, sporting events, concerts, fundraisers, or other recreational events
  • In addition, events with fewer than 250 attendees are prohibited unless event organizers take prescribed steps to minimize risk.

In line with today’s announcement, King County is providing the following guidance to employees (Note: this applies to Executive Branch employees. Employees in separately elected agencies [listed below] will receive guidance from their leaders):

Telecommute: Employees should telecommute if their work allows for it. Managers and supervisors should work with their employees to permit telecommuting wherever possible, and be creative in helping to maximize telecommuting. Employees must receive the approval of their supervisors before commencing telecommuting. The supervisors of employees who are able to telecommute but choose not to, should consult with their department’s HR Managers in those situations. Please find telecommute resources here and submit a signed telecommute agreement to your supervisor. You can also get KCIT guidance here on the necessary technology tools (SharePoint).

Schools: With some school districts and individual schools announcing extended closures, employees may need to telecommute or take leave. An employee may use sick leave if an employee’s child’s school is closed by order of a public official for health-related reasons or place of care is closed by order of a public official for a health-related reason. This also applies to the closing of private schools. An employee may telecommute if feasible, or use accrued or donated paid leave during their absence. If the employee does not have any leave to use, the employee should discuss the matter with their department’s human resources staff.

Meetings: All non-essential King County in-person large group employee meetings and gatherings will be canceled until further notice, or follow the guidance issued today. Please work with your supervisors and use good judgment about which meetings are essential and limit the number of people present where possible. Conduct essential and non-essential meetings using Skype or teleconference where practical.

Public Events: Departments should postpone or cancel all non-essential public meetings or events until the Health Officer’s order is rescinded. Please work with your department leadership and follow the guidance issued today. If departments would like guidance about particular meetings or events, please elevate those concerns for advice and decisions.

Employee questions: See our answers to common questions for King County employees about our operations during this outbreak.

Help prevent the spread and stay informed: We all have an important role to play in preventing the spread of this virus. Follow personal hygiene and health guidance at Public Health’s website www.kingcounty.gov/COVID and blog www.publichealthinsider.com.

Separately elected agencies: Department of Assessments, Department of Judicial Administration, District Court, King County Council, King County Elections, King County Sheriff’s Office, Prosecuting Attorney’s Office, Superior Court.

Benefits and resources to help with COVID-19

Your King County employee benefits package includes a wealth of valuable resources you can rely on to help you stay healthy or recover from illnesses such as the new coronavirus known as COVID-19. Some benefits to keep in mind are summarized below.

SmartCare (Kaiser Permanente) medical plan resources

Kaiser Customer Service

  • 888-901-4636
  • Hours: 8 a.m. – 8 p.m., 7 days per week
  • Call for information, provider assistance, pharmacy questions, appointments, and advice.

Ways to access care and advice:

  • Telehealth visits: Kaiser offers care and advice without an in-person visit—including phone, email, and video. To access these telehealth options, call the advice number on your Kaiser membership card or go to Get Care and select “24/7 advice.”
  • Care Chat: Members can instant message with a Kaiser Permanente care provider 24/7.
  • Online visit: For common medical issues that don’t need a physical exam, such as a sore throat or allergies, you can go online and get a diagnosis and treatment plan, usually within two hours.
  • Email your doctor: If you get care at Kaiser Permanente medical facilities, you can email your care team with non-urgent questions and receive an answer within two business days.
  • Consulting Nurse: Members can call a consulting nurse 24/7 at 800-297-6877 for care guidance or advice.

Other information and resources:

  • Kaiser is waiving early prescription medication refill limits so members with less than a 30-day supply on hand can obtain up to a 90-day supply (except controlled substances) at a Kaiser pharmacy. Learn more about getting extra medication to have on hand.
  • Kaiser’s COVID-19 web page: Access regular updates and guidance.
  • Care Management: Care managers offer assistance in managing chronic conditions, complicated medical and social needs, and coordinate with your care team. Call 866-656-4183.

KingCare or KingCare Select (Regence) medical plan resources

Regence Customer Service

  • 800-376-7926
  • Hours: 5 a.m. to 8 p.m., Monday through Friday, Saturdays 8 a.m. to 4:30 p.m.
  • Call for benefit information, provider search assistance, referrals to case management, and alternate care options, such as Doctor on Demand and the nurse line.

Ways to access care and advice:

  • Doctor on Demand: Access telehealth services 24/7 by calling 800-997-6196, downloading the Doctor on Demand app, or going to Doctor on Demand. In addition, go to Coronavirus: Preparation and Prevention for information and an assessment tool based on CDC guidelines to prepare you in the case of exposure to the virus.
  • Regence Advice24: N.-level nurses have current CDC information, are trained on coronavirus screening and triage, and can support patients with fears and concerns specific to COVID-19.

Other information and resources:

  • CVS Caremark is waiving early prescription medication refill limits on 30-day prescriptions for maintenance medications (except controlled substances) at any in-network pharmacy. For non-maintenance prescriptions, CVS will approve a one-time emergency refill for a 14-day supply. Learn more about getting extra medication to have on hand.
  • Regence’s COVID-19 web page: Access regular updates and guidance.
  • Case Management: Case managers are available to answer questions about coronavirus, support your treatment plan, and help you understand your care options. Call 866 543-5765.

For employees feeling anxious or who want to talk

  • Employee Assistance Program and Making Life Easier: If you are stressed, need help with childcare or eldercare, or just want to talk to someone, the Employee Assistance Program and Making Life Easier (login: King County) can be helpful. Both resources are free and confidential.
  • Mental Health Services: In addition, all King County medical plans include mental health services. For detailed information about your plan, go to Benefits Summaries.