Kudos! Christine Nguyen, Customer Service Specialist III, Records and Licensing Services Division, DES

Good day, I was overseas for a year and when I returned, decided to get some personalized plates. There was a Christine who helped me at your 4th Street [Avenue] Office in Seattle at approximately 3:30 p.m. last Friday [May 2]. She not only took my plate application, but also let me know I could get tabs early (they were good until August, so I didn’t think it was possible to get them done early). She also reminded me that a new emissions test would also be needed and gave me excellent directions to… Read More

Kudos! Public Health Preparedness gets perfect score in CDC review

The Center for Disease Control and Prevention has awarded Public Health’s Preparedness Section a perfect score of 100 in a recent assessment of its ability to receive, stage, store, distribute, and dispense medications during a public health emergency. In 2004, the CDC established the Cities Readiness Initiative (CRI) to increase preparedness for biological disasters and protect the public if there is a public health emergency in the nation’s largest metropolitan areas. A public health emergency could include an anthrax attack, an influenza pandemic, or a natural disaster that affects the health of a… Read More

Kudos! Tino Brown, Metro Transit Operator

I would like to compliment driver Tino Brown. Tino operates his bus (Route 197) as if it is an extension of himself. As I see it he is comfortable driving and is alert to other drivers informing them that the bus is near them. He gets us to our destination as quick as safely possible. He also has a “good morning” for everyone as they enter and leave the bus; very refreshing. Please let Tino know that he is doing a great job – Kathleen

Kudos! IT Service Center, KCIT

Here are some kudos from employees about the customer service they received from the IT Service Center: Speedy response. Stayed on the line with me to make sure it worked, and snap, I was in. Thanks, Service Center.  —  J. W. I had a pleasant experience this time. I did not have to wait long to get someone on the phone and the person who helped me is very helpful and knowledgeable.  Good job KCIT!    —  L. S. Service was perfect!  Thank you  —  T. O. That was the best experience I have had… Read More

Kudos! “Rave” for Burke-Gilman Trail improvements in Seattle Times

King County’s upgrades to the Burke-Gilman Trail got a shout-out in The Seattle Times last month: “Rave to King County for Burke-Gilman Trail surface improvements between Log Boom Park and Woodinville that make the trail safer, especially in wet, low-light and debris conditions” – The Seattle Times, March 9, 2014

Kudos! Housing Repair Program, Community and Human Services

The Community Services Division’s Housing Repair Program (HRP) provides interest-free loan and emergency grant services directly to low- and moderate-income home owners in King County, outside the city of Seattle, to repair their homes and help preserve our region’s stock of affordable housing. This program also provides grants to individual low-income renters with a disability to help make their housing more accessible. The City of Snoqualmie has expressed appreciation for HRP for helping a Snoqualmie home owner obtain the required matching funds for his FEMA grant to elevate his family’s home out… Read More

Kudos! Priscilla Harper, King County Recorder’s Office, Dept. of Executive Services

Hi Jon (Scherer, Recording Manager), I wanted to give a big thank you to Priscilla Harper for helping me with a critical situation and I asked for your information that I might let you know what she did for me.  I believe recognition is important and here’s my story:  My wife and I were married back in May, 2013 and we went through the normal process to send in our application and certificate of Marriage. Somehow, our documentation never arrived at the Recorder’s Office in time. I had paid for and kept receipts of when… Read More

Kudos! Solid Waste Division’s Spanish Language Recycling Education Program wins Awards

Solid Waste Division’s outreach to the Spanish-speaking community received two awards from the Puget Sound chapter of the Public Relations Society of America (PRSA) at its annual Totem Awards Celebration February 6. The Recicla más. ¡Es facilísimo! Spanish language curbside recycling program received two certificates of excellence this year. One certificate is for radio advertising, multicultural communication category, in which the radio ad was recognized for its research into the audience needs and identification of cultural elements which would resonate with the audience, making the radio ad groundbreaking in its approach.  The… Read More

Kudos! Felicia Collins, Metro Transit Operator

“This morning started out really rough for me. My car broke down so my only way of getting to school was the bus. As I started towards the bus stop I noticed the 106 coming so I started running, still more than a half block from the stop the bus pulls over and waits for me. I was so thankful for this act of kindness ‘cause she made it possible for me to get to the connecting 71 and arrive at school with time to spare. I don’t ride the bus that… Read More

Kudos! Ralph J. Brooks, Metro Transit Operator

“I just got off the route 14 to Mt Baker station and had a Wonderful experience with my driver. He was thoughtful, encouraging, kind, and caring. I could tell he really took the time to get to know his riders and make them feel comfortable. :)” – Kirra M. On hearing of the customer’s comments, Operator Brooks said getting this commendation was the best part of his morning, and he was very thankful to hear it.