Kudos! Kyle M. Gulke, Metro Transit Operator

Good Morning, This message is overdue by a couple of weeks, and I apologize. But I want to make sure that this bus driver gets kudos. This happened on January 30th, 2015. His name is Kyle, and he was driving bus number 9540z (not sure if there was a z on the end of that number or if I accidentally hit it when putting it in my phone). It was the 522 bus at 7:58am south bound on the Bothell Way and 153rd St in Lake Forest Park stop. This was a… Read More

Kudos! New video spotlights program that gives veterans new skills

King County is partnering with 4Culture, Historic Seattle and local construction firms to give returning military veterans new skills that they can use in building restoration and preservation careers. VETS RESTORE is a new education and career opportunity for returning military veterans in King County where participants are trained in preservation carpentry and introduced to the building rehabilitation trades. The mission of VETS RESTORE is to connect veterans with the valuable work of revitalizing America’s historic building stock. In this video, Bryan Fry with the King County Veterans’ Program shares how diverse opportunities,… Read More

Kudos! Margaret Thompson, Printing Production Specialist/Technician

Margaret Thompson is a Customer Service Hero because customer service is her primary focus even though she is “behind the scenes”. She understands that what she produces in the Print Shop helps other county agencies accomplish their mission of promoting the programs and services King County delivers. Margaret goes above and beyond the norm by immediately contacting her customers when she finds a discrepancy in the work order request. Her patience and dedication to create the best products are displayed when she helps the customer resolve issues associated with their work order… Read More

Kudos! Ruth Ann Dunn, Metro Transit Operator

Greetings Harold [Taniguchi, Director, Department of Transportation], I am writing to let you know that tonight, your bus operator, route 17 bus #2737, was excellent at working with a rider with special needs. She was able to diffuse a potentially difficult interaction between passengers, and develop a trust with this young man in a very short time. Her calm and caring command, her extra helpfulness, and lack of judgmental treatment, helped all of us riders. I am sure that this young man left the bus with a little less anxiety and a little more… Read More

Kudos! Vickie S. Stanley, Metro Transit Operator

We took bus 7037 on route 14 Saturday, June 28th. We accidentally went the wrong direction but the bus driver, Vickie Stanley, was so helpful. She recognized we were from out-of-town and pointed out the sights we went by. And she assured us she would help us find our stop. She even offered to meet us later with coupons to get discount prices at the tourist places. We exchanged phone numbers and plan to keep in touch, especially if she ever makes it to Arizona. A bus driver became a fast friend… Read More

Kudos! Metro Transit Operator Philip H. Moseley

Good Morning – I just got on the Rapid B Line to Redmond from Bellevue Transit Center. Bus #6029. This bus driver is BY FAR the most pleasant driver I have ever encountered while riding Metro. He greeted EVERY driver with a smile and a “Good Morning.” Way to go Metro for employing such a wonderful, energetic, and Safe driver!! Just thought you should know!! – Anna T

Kudos! Public Defense employees help client build career path

Edwin Aralica, a felony attorney at Associated Counsel for the Department of Public Defense’s Accused Division (ACAD), and Sue Wood, a mitigation specialist at ACAD, recently learned that their efforts to help a young single mother have made a profound difference in her life. Edwin and Sue successfully kept their client out of prison and got her into the new Family Offender Sentencing Alternative program, despite the prosecutor’s opposition. Edwin also helped her address some other legal issues in her life, including a problem with her driver’s license. She now has her GED, has completed… Read More

Kudos! Detective Edward Christian and Deputy Michael Cavell, King County Sheriff’s Office

A huge thank you to Detective Christian and Deputy Michael Cavell for their concern and prompt response when my cell phone was stolen at Century Link event center before the WSU game on August 28th. These two gentleman jumped right in to help me, and actually figured out who the thief was by doing a quick, intelligent investigation on the spot. Within 90 minutes, they were able to identify the thief, confront her and arrest her; and I got my phone back that evening… Deputy Cavell and Detective Christian… went above and beyond… Read More

Kudos! Tiffany Frank, Customer Service Specialist III, Records and Licensing Services Division

A customer called to express her thanks for the service she received from Tiffany Frank in the Recorder’s Office. You can listen to the customer’s voicemail here or read the transcript below. My name is Ernestine Rutledge and I’m a senior citizen that had to have some documents completed and recorded on my house and adding my daughter onto my deed and I just wanted to call and let you know that the people who are answering your phone are just absolutely wonderful. Everyone I talked to took the time and gave me… Read More

Kudos! Afshin Meratinia, Metro Bus Operator

I wanted to thank this driver for avoiding the freeway backup due to the incident on the freeway, and finding a way to get folks home as fast as he could. He even offered suggestions for people who needed to go directly to Shoreline. I took his advice, and got home 3 hours sooner than I expected given the situation. Since I had worked all day and visited a friend in the hospital before going home, I couldn’t afford to be stuck on the freeway and miss an online test due at… Read More