We recognize that you do county work from your home devices. So King County provides up to 5 free downloads of Office 365 for those home devices. It’s very easy to access if you have a SharePoint account. Not everyone can access this option at this time. We hope we can get all employees a SharePoint login in the coming year.  

Crossposted from Public Health Insider  If you’re like me, you’ve been reading the coverage of the hurricanes and feeling like you should do something to be prepared for disasters. Preparing for an emergency sounds like a huge task and I didn’t know where to start. But, since it is National Preparedness Month, I want to share some apps that helped me ease into preparing for an emergency and overcome the anxiety of thinking about the next disaster. These apps are easy to use, intuitive, and great resources for before, during, and after… Read More

Want to get in touch with someone fast? Skype for Business is perfect for that. Whether it’s an instant message, call, or a cute (work-related) emoji, Skype should be your first, fast option.

King County Security Systems detect SPAM and send it to a special quarantined inbox where users never see it.  But occasionally SPAM isn’t really SPAM, it’s just an email sent from an unfamiliar email address. Under the current system, users had to contact the helpdesk in search of an expected email that never arrived. Now you can double check “Junk” email to make sure you don’t miss important information. Every day, you will get a special notification in your inbox. It is titled “SPAM Notification”.  Inside will be a list of “Junk”… Read More

KCIT’s HelpDesk team spends a lot of time trying to figure out help tickets and get in touch with the employees who need support. This 2:30 video shows you exactly what we need to process your helpticket and fix your problem as quickly as possible.

Many of us do business with outside customers and need those outside customers to use the King County Lync/Skype for Business system. It’s easy for those customers to download the web app. Here’s how.

KCIT provides King County employees many tools to get work done faster and easier. And, even better, they’re free and already on your computer. Take three minutes to watch this overview video focusing on Microsoft products and SharePoint from KCIT’s own staff trainer, Pua Cain.  https://web.microsoftstream.com/channel/4757669d-d029-47cf-ab2f-7e914a251adb

In the coming weeks, King County employees will be required to enroll in the Self-Serve Access Management (SAM) program. This program allows employees to reset their own password and unlock their account/mail/device if locked out of the system. Employees will no longer need call the HelpDesk. If they’re locked out, they can do it themselves.  Many employees have already voluntarily enrolled in SAM and use it frequently. If you have not enrolled, it’s easy to do and takes less than two minutes.   Directions:   Go to http://www.kingcounty.gov/SAM  Click the Enrollment tab.  Answer five security… Read More

By Ralph Johnson, Chief Information Security and Privacy Officer On July 6, 2017 the Federal Trade Commission (FTC) issued an alert on scammers posing as FTC officials who contact individuals and claim they have won prizes from a charity contest. The scammers ask for money to cover taxes or insurance costs associated with the prize. While this is a new malicious campaign, scammers use these basic tactics time and time again with slightly different wording to take advantage of unsuspecting individuals. It may seem like a day doesn’t go by without scammers contacting… Read More

Please do not dial “9” when making a “206” area call. A resident with the number “920-6263”  is getting many calls intended for King County agencies, as most agency numbers begin with the prefix 263. When sending a fax, employees who have not yet migrated to using IP fax, should still dial 9 first. For any issues, please contact the KCIT Service Desk at 206-263-HELP or log a ticket at helpticket@kingcounty.gov