KCIT’s HelpDesk team spends a lot of time trying to figure out help tickets and get in touch with the employees who need support. This 2:30 video shows you exactly what we need to process your helpticket and fix your problem as quickly as possible.

Many of us do business with outside customers and need those outside customers to use the King County Lync/Skype for Business system. It’s easy for those customers to download the web app. Here’s how.

KCIT provides King County employees many tools to get work done faster and easier. And, even better, they’re free and already on your computer. Take three minutes to watch this overview video focusing on Microsoft products and SharePoint from KCIT’s own staff trainer, Pua Cain.  https://web.microsoftstream.com/channel/4757669d-d029-47cf-ab2f-7e914a251adb

In the coming weeks, King County employees will be required to enroll in the Self-Serve Access Management (SAM) program. This program allows employees to reset their own password and unlock their account/mail/device if locked out of the system. Employees will no longer need call the HelpDesk. If they’re locked out, they can do it themselves.  Many employees have already voluntarily enrolled in SAM and use it frequently. If you have not enrolled, it’s easy to do and takes less than two minutes.   Directions:   Go to http://www.kingcounty.gov/SAM  Click the Enrollment tab.  Answer five security… Read More

By Ralph Johnson, Chief Information Security and Privacy Officer On July 6, 2017 the Federal Trade Commission (FTC) issued an alert on scammers posing as FTC officials who contact individuals and claim they have won prizes from a charity contest. The scammers ask for money to cover taxes or insurance costs associated with the prize. While this is a new malicious campaign, scammers use these basic tactics time and time again with slightly different wording to take advantage of unsuspecting individuals. It may seem like a day doesn’t go by without scammers contacting… Read More

Please do not dial “9” when making a “206” area call. A resident with the number “920-6263”  is getting many calls intended for King County agencies, as most agency numbers begin with the prefix 263. When sending a fax, employees who have not yet migrated to using IP fax, should still dial 9 first. For any issues, please contact the KCIT Service Desk at 206-263-HELP or log a ticket at helpticket@kingcounty.gov

King County’s intranet, KCWeb, is your one-stop shop for employee news, information and the tools you use every day. Make KCWeb your home page: In Internet Explorer, make sure you’ve closed all open tabs, then open Internet Explorer for the desktop. Tap or click Tools, and then tap or click Internet options. Under the General tab, enter the web address https://kcw.kingcounty.gov/, and then tap or click Apply. You’ll need to restart Internet Explorer to see your new home page. You can change your home page at any time, or set up multiple home pages that will… Read More

With another recent cyber virus, it’s important to remember to beware of phishing attempts here on the King County network. KCIT would like to remind you that phishing is the practice of sending emails that look like they are from reputable sources in an attempt to obtain information which gives outsiders access to King County systems. The goal is to get personal information such as passwords and credit card numbers. Phishing is a constant threat to every organization. Remember, if you receive an email asking you to provide any information, especially your login name and password, this could be phishing and you… Read More

KCIT is making it easier to download the apps you need without having to contact the Helpdesk or require someone with special privileges on your PC. In the past, apps had to be installed by a technician with special rights.  Now apps can be self installed when it’s convenient for the end user. Every month, we are putting more apps in the King County App Store known as the Software Center on your PC. To get there, go to the windows icon in the lower left corner. Click and you will get… Read More

If your desktop looks like the picture to the left, then it’s time to clean things up a bit. Not only does a cluttered desktop make things harder to find. Once you’ve gotten that messy desktop under control, make it a habit of keeping it organized, and transfer those same ideas to the rest of your files and folders too. The easier it is to find what you’re looking for, the less time you’ll spend frustrated. This Tech Tip is courtesy of Life Hacker. <p><a href=”https://vimeo.com/33081776″>Designing and Creating an Organized Desktop –… Read More