Crossposted from KC Employee Survey
Jennifer Hills, Director of the Office of Risk Management in the Department of Executive Services, was “devastated” when she looked at the engagement scores for her division. Lower than she expected “I was surprised because we’d been doing a lot of strategic planning and our 2012 employee survey results were so good.”
Hills resolved to approach the conversation with her 22-person division with “curiosity and gratitude”: curiosity about the underlying reasons for the scores and gratitude for the opportunity to be able to address concerns. This opened the door for honest communication that has benefited both the atmosphere and work in Risk Management.